I like the people in the office and their service men. I got to know many of them while I worked at the dealer where they brought their trucks for service. I've had a few problems with communication, however. Last spring I called and requested no gas delivery because I had enough and our road was extremely muddy so I didn't want it torn up by the gas truck. The lady I spoke with said she'd cancel the ticket, which incorrectly I thought meant no delivery. The gas truck arrived 2 days later and left 10" deep ruts in my driveway because cancelling the ticket just delayed it until the computer spit out another list. I don't think the average customer would expect a delivery after the ticket was cancelled. My second call stopped deliveries and I called in September to restart automatic deliveries. I called again in November to ask when my delivery was scheduled and was surprised to hear that I was still on delivery hold. I again requested automatic delivery and told them that my tank was below 20%. By the time the truck arrived it was below 15%. I'd like to request that people LISTEN TO ME and send me email confirmations of future conversations.

Small oil leak. Prompt service

I've had AMAZING service when I've spoken to Susan or JoAnn. Both women are helpful, polite and care about the service that they are providing my family. When I need oil, or have a question about my bill, they have the answers and help right away. Can't say enough good things about these two ladies!!!