My experiences with the Albany Suburban Propane office began when they purchased my previous provider decades ago. Initially I was skeptical of the "big" company taking over my account and how it would impact my experience. To this day I have never been disappointed with how I have been treated or the service I received from the staff at the Albany office. They have always been extremely helpful and caring and I hold them in high regard. Today, Darren Eckler set the bar even higher. His attention to assuring my satisfaction was extraordinary. He made me feel like I was important as a customer and a person. I felt he extended himself well beyond my expectations. I commend him - and his fellow workers.

I have had difficult times as a senior living with a husband who has a rare incurable brain disease. I have run our of gas a couple times and the staff has gone above and beyond to help. Even nicer, the staff are unaware of my age or circumstances. They are just genuinely good. Surprisingly a group of nice. Another rarity. Thanks to all!

We needed a delivery earlier than normal and the Suburban team was quick to respond! Thanks for keeping a healing heart surgery patient cozy and warm at home!