I just want to commend and recognize one of your employees, Marie ( ? ), for delivering one of the most satisfying, top notch, the way it should be done customer service experiences that I have ever had. I had an issue about my billing and was ashamedly not on my best behavior when I called in. Yet despite my being extremely disagreeable and looking to take my bad day out on somebody, Marie maintained her coolness and professionalism. It was a classic RIO response. - Repeat the problem with empathy. - Isolate the problem to make sure that any other issues get addressed as well. - Overcome the problem. She took the time, trouble and effort to understand my problem, explain to me in a clear and respectful manner why it was so, and present a list of options that were available to me to select what I thought would be best for my situation. She even gave me a recipe for a better sauce for my meat loaf. Afterwards I tried to apologize for my unpleasantness, but she brushed it off with such grace so that I wouldn't feel bad. She also followed up with me that day to ensure that everything was okay, or if any other issues had arisen. Like I said, top notch. I also know that losing my account would not have affected your bottom line that much. But solely due to her actions, that won't be an issue. Thank you again, Marie, for a job well done !!! Eddie Saunders

Always courteous and professional, above and beyond

Excellent customer service. We ran out of gas, using more than usual, but they checked to make sure there were no leaks. They indicated they would try to come the same day, I called late in the day. The technician called me later and indicated he could not come that day but that he would be there early the next day. That was appreciated. They came early the next day. The telephone Customer Service was excellent. The representative was friendly and helpful. Keep up the great work and awesome customer service.