I took down my negative review, And now I am giving this positive review because, I recieved a call from the , I think he is the field operations manager...his name is Cory, might be spelled different either way...makes no difference because he took the time to call me and apologize for the former upset and mistake.....he didn't give me a boat load of excuses, was only concerned on how to make things right and better for our future relationship....I am no longer leaving Suburban Propane to their competitor, I am staying with Suburban because I believe him and the staff efforts to continue to keep old Santa Fee, now Suburban with integrity good customer service, and I believe the local workers in the office will do their best to help the corporate office realize how it works out here with us county bumkins....Clearly we have no problem going elsewhere, and I'm pretty sure Corporate is going to realize this quickly.. So give our local office a break, there under a lot of pressure right now implementing new directives, and still trying to maintain the service and regulations we've been used to...So, I recommend Before leavingTry to work it out with SuburbanYou may be pleasantly surprised..

I had never been on or used propane before. I noticed that the previous owners of the newly purchased home were using Suburban Propane. Therefore, I called them. The people at the office were so polite, answered all my questions, and helped me get set up. Thanks for all your help.

We are new to living in Munds Park in the winter. We have had several power outages in the last 30 days and our generator has run 55 hours. I had no idea how much propane we had left in the tank and my wife was there alone. The day that I contacted Kory from Suburban Propane in Chino Valley the roads were closed. Kory contacted the Highway Patrol and was given special permission to travel. With the lackluster service we are all experiencing in todays market it is incredible to know someone cares. The tank is full and we can not thank you enough Kory!! A new storm is coming in tonight.