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WHAT OUR CUSTOMERS HAVE TO SAY:
James Young
15:28 21 Apr 20
"Suburban Propane in Telford has one of the most pleasant staffs to deal with I have experienced in the business. They have consistently worked with me to meet my needs and it is a pleasure to call anytime I have an issue. Thank You to Theresa and the rest of the staff over at Suburban!"
Kathy Evans
13:01 20 Feb 20
"Always so polite and helpful on the phone and my delivery was days earlier than originally scheduled. Top notch company."
D Kofer
19:28 19 Feb 20
"They never let us run out, never have to call them to come out to refill. Very reliable company, Never have to worry ! Thank you !"
Dmytro Byelmac
16:48 20 Jan 20
"I have had an incredibly positive experience with Suburban. I noticed a faint propane smell that intensified over the course of a few hours. After shutting off the valve on the tanks, I reached out to suburban as they were the last propane retailer to service the house before I purchased it. I called suburban to notify of the potential gas leak and received excellent customer service from Teresa. She helped me navigate necessary steps and see the bigger picture. She was able to get a technician to come out within 2 hours. The technician (Jeff and Jason) investigated the issue quickly and were very professional. I stayed in contact with Teresa to order a propane delivery as soon as they were available (a few days from initial contact). Teresa continued to work on my case and was able to push the delivery up to today (same day of initial call). This is a huge life saver, given the time do the year and sub-freezing temperature. She was respectful, positive and proactive throughout my whole interaction with her. She was also able to offer me a competitive price that is slightly below the PA state prices for propane. I highly recommend this company as they are extremely professional and really invest into their customer service. Thank you, Teresa!"
Carmen Destefano
17:25 22 Dec 19
"Have used Suburban Propane for years. Their rates are competitive and we have never run out of propane. Drivers are courteous billing provided immediately after fill. Will continue to use."
yvonne honditch
08:41 14 Dec 19
"Excellent service. Everybody helpful and friendly. It is a pleasure to do business with you. Merry Xmas to all."
Bob Hergenhan
01:59 12 Dec 19
"LP was delivered timely. Unfortunately, the payment portal was quirky. I tried to send a payment based on the invoice left with the delivery, but could not get the portal to accept payment until the online account showed the amount due."
Geoffrey Rhine
20:09 11 Dec 19
"Suburban Propane does a wonderful job of anticipating my refill need and providing the refill before I need to call."
Karen Johnson
11:39 04 Dec 19
"We have been using Suburban Propane since they took over Farm and Home and they do a great job. The transition was seamless and we have continued to receive the same consistent service we received before. We never have to call them for oil. They deliver it on a schedule so we never have to think about it or run out of oil. I appreciate that they offer ways to help manage monthly expenses through the budget plan and that they also offer discounts the option of a discount if the bill is paid in advance. They are always courteous and efficient if we need to call them for anything and they arrive on schedule. We would definitely recommend them."
Marybeth Tilghman
17:01 03 Dec 19
"Suburban has done a good job with adjusting auto refills to the weather patterns. Their service people are friendly and efficient."
Buck Appel
14:21 09 Oct 17
"They have the wrong phone number on their website"
Samantha Hadd3n
16:44 12 Aug 16
"Very friendly and great service "
Jim C
22:13 05 Aug 16
"I've had two experiences in the past month with the crew at Suburban Propane in Telford. Both times everyone at this site went above and beyond expectations!The phone center ladies were very helpful in resolving my issues and the field techs were very responsive and professional."
Ken croissette
10:31 18 May 16
"Has improved since the take over of Farm and Home oil. Still not 5 stars .I will update too 5 stars if they continue the current service ."
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