This company has never ticked me off like some of the other reviewers. My experience tells me that propane contracts are inherently a PITA. But counter rudeness not a complaint here for me. Counter relations for industrial stuff (mechanical, HVAC, electrical, home/ranch, agriculture,...) is too often dicey in this area for some reason. As a good-ol boy homeowner, I've likely had hundreds of these interactions at non food/drink or chain box store counters, and I get my share of arrogance, condescension, ignorance, and general rudeness. Franklin Suburban was good 3/3 for me and the last time a boss type came out and helped me find an odd part they actually had and it cost $5 less than I expected, so, yes, I'll go back. Propane refills too high, tho. They are competing with nearby $20 tank swap kiosks.

Had a customer service issue w/ a tank exchange, staff handled the matter quickly and professionally.

As a contractor that works for a local HVAC company, this is the only company I will be referring all my clients to. Spencer was top notch to work with, he was very communicative with us, really enjoyed all the tips he gave us.