ADDRESS & PHONE:
8550 Franklin Rd
Boise, ID 83709
Proudly serving the Treasure Valley, Boise County, and Valley County areas.
- M - F: 8:00 am - 5:00 pm
- Sa-Su: Closed
Forklift Cylinder Service
Remote Tank Monitoring
WHAT OUR CUSTOMERS HAVE TO SAY:
15:50 23 Mar 23
"Both service tech, driver showed at time given, Jen was great also. Appreciate the company’s prompt response. Easy to deal with, better prices. No brainer."
16:14 16 Dec 22
"A huge shoutout to the Suburban Propane team especially Austin, I was just in a car accident and couldn’t lift the propane tank in or out of my car. He kindly took care of the for me. Also the gals in the office are always so great to work with. Thank you!"
01:22 30 Nov 22
"I had some issues with my RV propane and the dealersrecommended suburban propane in Boise. Austin is awesome. He knewexactly what it was — a switch had been turned off — and righted the ship. I willdefinitely now only get my propane from them !"
01:16 04 Nov 22
"I just wanted to share our experience with Suburban Propane. I called this morning and talk to a very nice lady( I can’t remember her name). She said to bring our bottle in. We did and was greeted by Austin outside. We explained our dilemma, and within minutes he had our bottle fixed and filled. What an awesome young man. Friendly efficient knowledgeable and just a wonderful person. Will definitely do business here again great experience"
21:35 14 Oct 22
"Wanted to share this experience which I think needs recognition of good service. Suburban Propane on Franklin Rd, Boise ID. Been there many times to fill up propane tanks, but never to fill up nor fix the propane tank on my RV. Austin was his name,…a fine young, respectable, and polite professional who knows what he’s doing. Replaced the fill valve and did a great job, had my RV back in less than 24hrs for our upcoming trip. When I was the boss of hundreds of Soldiers,…I wish I could of had a hundred Soldiers like him. Respectfully, COL(R) Douglas Smith"
00:11 08 Oct 22
"I went in yesterday to get a special fitting for my new propane BBQ. I worked with Austin and I couldn’t be more please with his product knowledge and excellent customer service. He got the correct fitting for me based on just a picture from my phone. He also assembled a custom size regulator for me at a great price. I highly recommend Suburban Propane and Austin for anything related to propane."
16:06 07 Jun 22
"Once you get in touch with the local office, it's great and they are SO helpful and friendly. The general customer service line is not helpful whatsoever if you have questions or issues. We had a unique situation with needing propane at a construction site and they went out of their way to accommodate our needs. Thanks to the stellar staff in the Boise office!"
15:49 14 Mar 22
"These guys Rock!Customer service is Top Notch!"
23:40 02 Mar 22
"Austin, who runs the outside "small tank" recertification and fill-up is awesome. I highly recommend him.The gals inside were friendly and knowledgeable both in person and on the phone."
15:08 17 Nov 21
"I have worked with Kelly on multiple events and the service has been absolutely wonderful! They are on time, every time and very pleasant. Even on short notice, they have been a great partner and have helped make my events successful! You are very much appreciated!"
20:17 29 Jun 21
"Smelled gas late at night, called Suburban, they had a tech out within an hour. Spencer, was very professional, friendly, knew exactly what he was doing. Since so much gas leaked, Suburban said they would give me discount on my next delivery. We will see!"
22:44 28 Apr 21
"Jose at Suburban Propane on Franklin Road is Awesome! Super knowledgeable and helpful and helped me find the right safe solution; super pleased with his customer focus!"
03:05 28 Apr 21
"Had to share the outstanding experience I've had with this location over the last two weeks solving a problem with a unique hose and fitting need. Several people were more than willing to drop what they doing to help, and they solved it. Built me a custom set up on the spot, charged me essentially nothing, and did it all with an attitude I wish everyone I meet has. Thank you."
17:11 21 Apr 21
"I've been a customer of Suburban Propane for many years. I will always continue to recommend them. Their customer service is great. Last week I took my niece to get her tanks filled. I was impressed with Jose's professionalism and friendliness. Thank you Suburban Propane for providing such great service to the Treasure Valley."
19:54 09 Apr 21
"Great customer service. I had a stuck valve on my motorhome propane tank. I called and talked to Jose and he told me to bring it down and he’d take a look and schedule an appointment if repairs were needed. I took it down and he had the valve functioning again in just a few minutes. No charge. He made sure I didn’t have any more questions. I’m very impressed and they have all my future business for propane."
16:24 22 Mar 21
"I'm giving 5 stars for the tech Spencer and manager Eric who came out and went above and being helping me. They even tried to do another company's job for me. Great guys! Thank you suburban propane."
17:40 25 Jan 21
"I live in the mountains. So a lot of the heat here is propane or wood stove. I was helping out an elderly neighbor who had run out of propane, but due to the distance we live from town, I was not gonna be able to make it into suburban propane before they closed. Fortunately I saw a suburban propane truck in the neighborhood and explain my situation to him let them know that the woman had an account with them and was there anything he could do to help us. Eric, dug through his supplies found the right connection pieces and filled up her propane tank for us that night. Thank you Eric for your help. Thanks to you Julie got to stay warm that night."
20:20 06 Nov 20
"The whole team was very helpful but Jose went above and beyond. Jose made everything so easy! Definently coming back!"
03:51 04 Nov 20
"Needed pig tails for my camper, they were fast helpful and had what I needed. Both times I was in they were quick to answer my questions and get me on my way. I will be going back for future needs. Thanks suburban!"
15:14 22 Oct 20
"Very professional and honest about our needs. We over-ordered and they were honest and let us know what we really needed. Very knowledgeable and friendly interaction!"
20:34 20 Oct 20
"I called suburban propane to get a tank delivered to my home. I was expecting to have to wait awhile for them to come. They scheduled me for the very next week. They showed up early in the day, just like promised. The guy that came was so nice and explained everything to me, which was very good for me to know.I had made previous arrangements with Amerigas the month before. Amerigas never showed, never called, never nothing. And they were more than double the price. Go with Suburban propane!!"
03:55 04 Sep 20
"Despite the negative reviews, I decided to go with Suburban Propane and am so glad I did! Eric and Kelley in the office were professional and very responsive. Spencer, the field technician, could not have been nicer and really went the extra mile to place our tank perfectly. This was far and away a much better experience than the company we had used previously. I highly recommend Suburban Propane! Thank you for the great service!!"
21:43 07 Aug 20
"Josue thank you! Appreciate the extra effort and getting me do for my trip!!! So grateful!"
22:47 22 Jun 20
"Huge help... Great service. Jose went above and beyond helping set up a custom propane outlet in my new RV for a portable bbq along with a longer hose. Awesome guy and great service and reasonable prices.. plus he filled my portable rank for home."
21:34 20 Feb 20
"The Suburban Propane Reps are always professional, friendly, and concerned about the needs of their customers. Great company to do business with!"
19:57 22 Nov 19
"Service was very nice. I recycled a tank here. I don't really understand why you have to pay to recycle it. But I understand why. I was in and out, then back in then out. I got confused of where I had to go and how to pay. Luckily I figured it out."
18:50 30 Oct 19
"Very pleased with Service and price."
18:31 28 Aug 19
"Since I started with this company. My propane was delivered as they say it would and didn't have to be home. Great service Suburban Propane, keep it going."
14:32 20 Aug 19
"Excellent Service. Noticed our propane tank was expired and replaced for us! Thank you so much for your service!!!"
22:28 13 Apr 19
"The best propane dealer and amazing people!"
Jay Kenneth Photography
22:28 13 Apr 19
"The best propane dealer and amazing people!"
16:19 19 Sep 18
"I had to get the ASME lp tank on my van purged and filled, Jose did a great job and it didn't take too long."
20:38 15 Jan 18
"This company has never ticked me off like some of the other reviewers. My experience tells me that propane contracts are inherently a PITA. But counter rudeness not a complaint here for me. Counter relations for industrial stuff (mechanical, HVAC, electrical, home/ranch, agriculture,...) is too often dicey in this area for some reason. As a good-ol boy homeowner, I've likely had hundreds of these interactions at non food/drink or chain box store counters, and I get my share of arrogance, condescension, ignorance, and general rudeness. Franklin Suburban was good 3/3 for me and the last time a boss type came out and helped me find an odd part they actually had and it cost $5 less than I expected, so, yes, I'll go back. Propane refills too high, tho. They are competing with nearby $20 tank swap kiosks."
14:20 04 Nov 17
"Had a customer service issue w/ a tank exchange, staff handled the matter quickly and professionally."