We had an emergent situation requiring the on-call technician, and then a full fill the next day when weather was unfavorable. I spoke to customer service to ensure we were on the list for getting a fill. The on call technician had provided all of the information and Kate, the representative I spoke with communicated so efficiently and compassionately with me, following up with me to ensure I knew the fill was able to happen. The driver made it earlier than expected, and we are grateful!

Our needs were met and the serviceman was professional and very friendly.

Since we changed to a smaller tank, and I wasn't baking as often, I wasn't sure how soon we'd need a refill. I appreciate Suburban scheduling it for us, with the option of calling sooner if we felt we needed a delivery. Employees are always pleasant, in person or on the phone.