I was extremely upset with my bill and I called and flipped out on not one but 2 employees, I hung up the phone and drove down to the office and spoke to Anthony, the office Manager. Even though I was extremely upset Anthony remained very composed and professional. He got me to calm down without telling me to calm down. Cause that’s would have driven me crazy. Anyway, because he was so understanding as to why I was so frustrated and upset and he offered solutions and not excuses. I left the office calmer, laughing and my problem was resolved. Anthony did ask me to just give him a call the next time something is off with their service and allow him to make it right. Thank you Anthony for being a gentleman and a professional. I’m back to being a very happy customer.

I recently had a need to engage a new provider of propane. We use it s for our cooktop. Unfortunately our tank location is more than 150 feet from the road, so many companies don’t carry sufficient hose to reach us. Another company we engaged promised they could do so - but after two site visits they admitted they could not - so they proposed a tank swap program. After contracting with them and paying a substantial tank rental and installation fee - three weeks later they informed us they no longer sell new tank swap programs. We reached out to Suburban and we’re fortunate to speak to Charles Zarcone in Brewster. He indicated that they do have a swap program. - and that he would gladly come out the next day for a site visit. He did, and then met with his technician who had additional questions to be sure the tank size was sufficient. They came back a second time to measure actual distance from road to tank - and the. Informed us that they did have trucks that could reach so we would t need the swap program. This all occurred within a few days of my initial contact with Suburban. Three days later, my brand new tank was installed and connected. The tank was delivered with 10 gallons of fuel in it so I was back in business. The installer, who had been with the firm for years, could not have been more proficient and professional. It was installed on the day where the thermometer was several degrees below zero and with the windchill we were at 25 below zero. But he did his job with a smile - then checked our cooktop to be sure all was working properly. As he left that morning he told us that we would get a delivery to fill our tank within a week. We were surprised when a few hours later another Suburban truck rolled up to fill our newly installed tank. On the SAME Day! We could not be happier with Suburban. We are not a big client nor will we be a large account for them - but their service, their responsiveness, their willingness to go above and beyond for a customer makes them heads and shoulders above their competition. Thanks to all at the Brewster location - Charles, Anthony, and the individuals who installed our tank and filled it. I could not offer higher praise for all of you and all that you did for us. You have earned our business and we will happily recommend you to anyone who needs a top notch propane provider. Thank you!

When I moved into my house the previous owners had used Suburban for years and highly recommended them I have received nothing but great service in the 6 months I have used them