I like the people in the office and their service men. I got to know many of them while I worked at the dealer where they brought their trucks for service. I've had a few problems with communication, however. Last spring I called and requested no gas delivery because I had enough and our road was extremely muddy so I didn't want it torn up by the gas truck. The lady I spoke with said she'd cancel the ticket, which incorrectly I thought meant no delivery. The gas truck arrived 2 days later and left 10" deep ruts in my driveway because cancelling the ticket just delayed it until the computer spit out another list. I don't think the average customer would expect a delivery after the ticket was cancelled. My second call stopped deliveries and I called in September to restart automatic deliveries. I called again in November to ask when my delivery was scheduled and was surprised to hear that I was still on delivery hold. I again requested automatic delivery and told them that my tank was below 20%. By the time the truck arrived it was below 15%. I'd like to request that people LISTEN TO ME and send me email confirmations of future conversations.

Heat emergency. They showed up quickly.

I have had such a great experience so far using Suburban. The installation guys were awesome and the office ladies were super nice and made the entire process a breeze. I am so glad I went with Suburban and would recommend them to anybody.