Great customer service, always helful. Tom House, Cabin at the Lodge.

I can honestly say that my impression and personal experience related to Suburban Propane is outstanding, and I will explain why. I passed by their offices in Jasper around mid-October 2020, and my first question was "I don't want any hidden charges, and tell me how much it would cost me total including taxes to have propane delivered to my home." I explained that I own my tank. I have to say that the response was comforting. The employee's name was Tammy. She provided me with the total $ amount, and I can tell you that $1.49 was a great deal. It was explained to me that there will be a visit prior to delivering propane by a technician, to make sure that all is fine and good to go. I was provided with November 11 as the date of the visit. On that day, Suburban Propane employee Brad Drummond passed by to test and check all. He really helped me solve issues with the tank itself and the regulator. It appears that the regulator we were using for the 100 lb tank was not the right one for the new big tank, and he helped me get one to make sure that all is fine. He tested everything and provided his OK to have gas delivered. Two days later, and that was November 13, Suburban Propane truck arrived, and it really didn't take them time at all to fill the tank. It was quick, efficient and both employees were courteous. By the way, Tammy, the first employee I met at their offices in Jasper, was certainly right. I was charged exactly what I was told, and I was provided with a receipt that showed all details. No hidden charges and no deceptions. I rarely provide feedback, but I thought it is only fair to share with all my personal experience with Suburban. We are now customers forever. The one thing one can say is THANK YOU Suburban Propane. We are truly grateful, and we are now clients for life.

The delivery guy was great-very helpful!