"Phone staff was very helpful setting up my on-site inspection and then my delivery. Our technician Rob (from the Nashville, IN location), was GREAT! He came out and explained step by step on how the process worked when it came time for the delivery the weather and location we're causing issues. Instead of saying this can't be done right now he made it a point to get us up and running with a temporary setup so that not only did we have propane for the house but we could also meet our deadlines with other contractors that were doing some installs. Without Rob's help and recommendations we would have been dead in the water for weeks. I hope we get Rob anytime we have an issue cuz I'll know he won't stop until it's done right or until we're satisfied!"
17:25 14 Sep 20
"Spoke with Emma on the phone and she was very helpful in setting up a site evaluation and answering my questions. Doug came out for the evaluation and was very professional and informative. These two employees are great representatives for their company and I have decided to switch to Suburban due to this. Great customer service!"
11:39 25 Aug 20
"From the moment I contacted Suburban Propane and was concerning buying a home in Nashville Indiana they have answered questions, came did a inspection fixed a broke line and sat a new tank, filled the new tank. You will not find this great of quality custmer service anywhere else (at least I have not). Robert was extremely patient with me asking questions he also gave great advice of on how to care, read and things to watch out for on propane tank. This level of customer service has been amazing."
16:26 29 Jan 20
"Extremely helpful with setting up service"
17:52 26 Dec 19
"Good friendly folks with safety being the top priority. Bravo Zulu"
19:10 18 Dec 19
"The driver was very cautious about how far back he could go (due to the snow) and walked way further than was necessary."
15:54 03 Dec 19
"This is a great company with wonderful customer service! I have worked with Aaron and Robert, and you couldn't ask for more customer oriented people! They came out quickly after I called and said we needed more propane, even though they were busy."
19:56 20 Oct 17
"Truly friendly and eager to help. Made us feel very welcome knowing we weren't from the area!"