This company has never ticked me off like some of the other reviewers. My experience tells me that propane contracts are inherently a PITA. But counter rudeness not a complaint here for me. Counter relations for industrial stuff (mechanical, HVAC, electrical, home/ranch, agriculture,...) is too often dicey in this area for some reason. As a good-ol boy homeowner, I've likely had hundreds of these interactions at non food/drink or chain box store counters, and I get my share of arrogance, condescension, ignorance, and general rudeness. Franklin Suburban was good 3/3 for me and the last time a boss type came out and helped me find an odd part they actually had and it cost $5 less than I expected, so, yes, I'll go back. Propane refills too high, tho. They are competing with nearby $20 tank swap kiosks.

I had some issues with my RV propane and the dealers recommended suburban propane in Boise. Austin is awesome. He knew exactly what it was — a switch had been turned off — and righted the ship. I will definitely now only get my propane from them !

Jose at Suburban Propane on Franklin Road is Awesome! Super knowledgeable and helpful and helped me find the right safe solution; super pleased with his customer focus!