excellent service

A big thank you to Rob Kolb and Suburban Propane. Rob went above and beyond to make sure my family stayed warm during an unusually cold South Carolina weekend with temps in the low 20s. He immediately responded to my call on a Friday morning regarding no heat and concerning odor throughout our home. We recently purchased the home and he quickly discovered that the gage on our tank was broken and we were out of propone. Without having any notice Rob was able to provide us with a temporary tank to get us through the weekend until he can install a new one. Because of Rob's efforts we will be Suburban Propane customers for life.

The service people were terrific. They were professional, on time and did quality work. We added propane line and tank for our fireplace and bbq grill. Suburban was booked out more than one month. Not sure if this was pandemic-related or business as usual. Quotes and Billing were confusing as the bills received were not what was charged to my account. Still need to follow-up to find out why the difference, but telephone line busy and was unable to submit my cell number for automatic call back. I would recommend Suburban.