Lisa Zaccagnini
19:58 15 Jul 20
"Reliable, friendly service. Neat, clean and always there when they promise."
Paula T
09:59 07 Jul 20
"After running out of propane (my fault), the office staff was very helpful getting me up and running again."
Corky Luther
14:20 20 Feb 20
"I wanted to give a shout out to the team at Suburban Propane. Magen and Sabrina gave me the best customer service treatment that I have experienced in a while. Coming being with Pionnier Gas for years, I couldn't stand the poor treatment Billy, Charlie and his staff provided. Very unprofessional. O well winning some and lose some. Thanks again to serving my mom and myself. 👍 Great job."
L Flemming
17:05 15 Feb 20
"I'm revising my original review because I did get a response from customer service--customer service in the U.S. no less and the manager acknowledged the error and eliminated the bill completely. I'm not thrilled that Suburban dropped the ball on refilling the new tank after they took the old one, but I've been with Suburban for, I think, 30 plus years and in that time, they have dropped the ball only twice--I ran out of gas once before--and while I was looking around for a new gas company, I discovered that few of them had better records for service. So instead of one star, I'm giving them five because any company that (1) responds to a complaint with a personal note and (2) wipes out the bill to make up for an error is a company I would stick with and even recommend because, in general, the days of good customer service from large companies are over, at least in the U.S. where good customer service has become as rare as the passenger pigeon."
Jim Lesko
22:58 26 Dec 19
"I was impressed from start to finish with the delivery of the propane tanks - especially with the frozen steep hill to navigate. From first contact everything was professional. I am pleased with Suburban - Happy with my decision. - Jim Lesko"
Ellen Dressel
00:47 18 Dec 19
"Would recommend your driver and service to any one. Great JobMerry Christmas!"
Scott Russo
20:01 16 Dec 19
"Great propane company. Customer service is excellent and very friendly. Deliveries are always on-time."
Pierre Plourde
19:38 29 Nov 19
"Never ran out of propane, love the automatic delivery, customer service has always been very friendly and professional."
Andy Weinstein
16:59 21 Jan 19
"These guys went above and beyond delivering propane to a first time customer on an hours notice in zero degree weather. My generator was installed last week, and we had not set up the propane delivery. Power went out and they were there. Thank you Robert and the Suburban team."
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