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"Service was great after I was finally able to get through but had to wait quite a while on the phone as apparently Suburban was short staff trying to answer phones"
02:11 24 Mar 22
"The person came quietly and filled the tank, left the invoice on the garage door. No contact and no issues, first visit for me, no complaints whatsoever."
12:27 19 May 21
"Edit 5/19/21I’d like to say Sabrina was great with helping w a communication issue I had w Suburban. Rick was able to come to my home and give all the info I need moving forward. Looking forward to becoming a customer!Terrible communication! Appt window 8a-noon w out a phone call. Salesman shows up and leaves when door wasn’t answered due to floors being sanded. Requested phone call for this specific reason. Multiple cars in driveway. Clearly we were there. Was told by receptionist that they don’t call when on site but that wasn’t the case pre appt. I call up to discuss getting the salesman back just after he left but was told next week was the soonest (after he just left via a 4hr appt window) do your research. Communication w suburban is brutal!"
20:22 23 Apr 21
"Great service!!! I had no issues with the propane installation and delivery."
20:28 16 Nov 20
"I am very pleased with the service I received. Seamless experience from beginning to end."
11:43 29 Oct 20
"We had Suburban Propane out to service our propane fireplace. The tech that came to our house was awesome! Very friendly and professional. He identified the problem quickly, fixed it, and showed me what to do if we should run into the same issue again in the future. He even helped me find a new knob online to replace our stripped knob."
15:29 05 Oct 20
"Excellent-technician was incredible thanks"
19:58 15 Jul 20
"Reliable, friendly service. Neat, clean and always there when they promise."
09:59 07 Jul 20
"After running out of propane (my fault), the office staff was very helpful getting me up and running again."
14:20 20 Feb 20
"I wanted to give a shout out to the team at Suburban Propane. Magen and Sabrina gave me the best customer service treatment that I have experienced in a while. Coming being with Pionnier Gas for years, I couldn't stand the poor treatment Billy, Charlie and his staff provided. Very unprofessional. O well winning some and lose some. Thanks again to serving my mom and myself. 👍 Great job."
17:05 15 Feb 20
"I'm revising my original review because I did get a response from customer service--customer service in the U.S. no less and the manager acknowledged the error and eliminated the bill completely. I'm not thrilled that Suburban dropped the ball on refilling the new tank after they took the old one, but I've been with Suburban for, I think, 30 plus years and in that time, they have dropped the ball only twice--I ran out of gas once before--and while I was looking around for a new gas company, I discovered that few of them had better records for service.So instead of one star, I'm giving them five because any company that (1) responds to a complaint with a personal note and (2) wipes out the bill to make up for an error is a company I would stick with and even recommend because, in general, the days of good customer service from large companies are over, at least in the U.S. where good customer service has become as rare as the passenger pigeon."
22:58 26 Dec 19
"I was impressed from start to finish with the delivery of the propane tanks - especially with the frozen steep hill to navigate. From first contact everything was professional. I am pleased with Suburban - Happy with my decision. - Jim Lesko"
00:47 18 Dec 19
"Would recommend your driver and service to any one. Great JobMerry Christmas!"
20:01 16 Dec 19
"Great propane company. Customer service is excellent and very friendly. Deliveries are always on-time."
19:38 29 Nov 19
"Never ran out of propane, love the automatic delivery, customer service has always been very friendly and professional."
16:59 21 Jan 19
"These guys went above and beyond delivering propane to a first time customer on an hours notice in zero degree weather. My generator was installed last week, and we had not set up the propane delivery. Power went out and they were there. Thank you Robert and the Suburban team."