Great company to work with! Has been a painless experience so far. Keep up the great work!!

Always get great service. Everyone is very friendl .

I'm usually ahead of the game when it comes to requesting a fill for my propane tank. But this past December (2022) I slipped up and waited until my tank was lower than 20%. And then the weather forecast tanked! I called on the weekend before Christmas and was told I'd be scheduled for Friday, the 23rd. EEK! I would be at least 15% by then and the temps were plummeting and the winds rising! I started to panic, worried that trucks would not be out in the blizzard and then I'd be stuck with no propane for the arctic blast. I decided to call Suburban on Wednesday, the 21st, to see IF they could POSSIBLY deliver sooner -- after all, I'm the ONLY one that desperately needed a fill up, right?!? General Manager, Matt, answered the phone pleasantly. I calmly and politely informed him of my growing fear, as well as my concern for their drivers for the impending Friday storm. Matt was very understanding and professional while explaining that he had drivers out on extended hours and they were doing their best to take care of every customer before hell would break loose. I admitted that I may not be the MOST important customer of theirs, and that I understood they were doing the best they could. I thanked him kindly and hung up with fingers crossed. When I got home from work that Wednesday afternoon, I was amazed and ecstatic to find that Suburban had indeed filled my tank that day!!! I was so relieved and GRATEFUL that I would have enough propane (HEAT) to get me through the "blizzard" of 2022 and beyond! Thank you Matt, and Suburban Propane (Livingston County - Brighton, MI) for continually taking good care of me!