Suburban has wonderful customer service. When I have run out, they go out of their way to make sure we have heat and hot water. Living with 2 girls, hot water is incredibly important. Thanks Suburban

Their always friendly and polite.

I live in Snoqualmie Pass, WA and recently had a serious leak develop. I called Suburban Propane's emergency line on Sunday morning and by that same afternoon a technician drove all the way from Darrington to help. He wasn't able to resolve the issue because the leak turned out to be under 15ft of snow. I had a crew work through the night to remove snow and first thing next morning the office staff had arranged for a repair tech to be onsite. Since propane is my only source of heat, every day without has serious consequences in these parts. Lots of customers complain about the high prices, but I can guarantee you won't get the same level of service with the cheaper competitors. Folks need to keep that in mind when shopping propane suppliers, because when it's truly an emergency - service is everything.