I had significant issues calling the 800 number trying to reach someone. However, I called the local number here and got in touch relatively quickly with Shannon. She was very polite and helpful. She was even able to offer a courtesy discount which will save me considerable cash. Thank you Shannon and Suburbane Propane for making my day.

Very courteous

After having many issues with Suburban when only speaking to customer service reps and the secretary/scheduler, I was able to get into contact with a manager, Adrian, who helped to escalate my concerns. When multiple of my service appointments had been moved and cancelled, Adrian and Phil helped to facilitate a quick fix of my gauge and fill my underground tank. Although I at first doubted that Suburban could provide quality service and was thinking of leaving to initiate service with a different propane company, Adrian and Phil have provided the quality service that was needed for me to stay with Suburban Propane. Thank you so much Adrian and Phil!!