I like the people in the office and their service men. I got to know many of them while I worked at the dealer where they brought their trucks for service. I've had a few problems with communication, however. Last spring I called and requested no gas delivery because I had enough and our road was extremely muddy so I didn't want it torn up by the gas truck. The lady I spoke with said she'd cancel the ticket, which incorrectly I thought meant no delivery. The gas truck arrived 2 days later and left 10" deep ruts in my driveway because cancelling the ticket just delayed it until the computer spit out another list. I don't think the average customer would expect a delivery after the ticket was cancelled. My second call stopped deliveries and I called in September to restart automatic deliveries. I called again in November to ask when my delivery was scheduled and was surprised to hear that I was still on delivery hold. I again requested automatic delivery and told them that my tank was below 20%. By the time the truck arrived it was below 15%. I'd like to request that people LISTEN TO ME and send me email confirmations of future conversations.

Fantastic customer service. The salesman has been great to work with and the delivery guy was courteous and knowledgeable.

My propane tank is in a place that's had to access during the winter months. Still, the young man who covers this delivery route is always pleasant and never misses our delivery. Even though there is an expemption to the road posting during "mud season", I prefer not to have heavy trucks coming through unless absolutely necessary. He is appreicative of this request and complies without question (once I have notified the office that I wish to hold on deliveries).