Awesome folks here! From the ladies in customer service, especially Ms.Debbie. To the guys in the field Edgar and Jeremy, they handled the issue promptly with respect and precision. They came out and took care of all our needs and even stayed late till the problem was solved! (on a holiday at that) Kudos to the whole team at Suburban Propane! Peace of mind and amazing service! You are appreciated!!!

I had a very difficult and complicated issue switching my account from tenants who were renting a home that I own. Lucas Diaz, from your Tampa office, was very patient and went above and beyond to help me understand and resolve these issues. Your company is very fortunate to have Lucas representing your company.

Something has changed at Suburban over the past two years...and it's for the better. We have been with them since 2011 and I have to say that there is a huge difference between now and about 2-3 years ago. I just had a very small project completed (propane hook-up for a generator), but everyone from the Operations Manager (Aaron) to the scheduler (Crystal) to the technician who did the work (Scott) and finally the person who settled my bill (Deidre) were all as nice and professional as could be. My emails and phone calls were all answered promptly and courteously. The price was very fair and Scott completed the installation after ensuring it was installed exactly where / how I wanted it. He then had me do a test run of the generator to make sure everything was correct before he left. Just as a possible response to some of the negative comments: the technicians cannot read your mind on what you want done. If you are clear with them on what you are trying to do, they will do everything they can to make it happen...within reason and within any restrictions imposed by building codes. Customer Satisfaction seems to be a real goal for them now rather than just taking the customers for granted.