ADDRESS & PHONE:
SERVICE AREAS:
Providing local sales and service to Wilmington, NC and Myrtle Beach, SC including Conway, Aynor, Loris, Little River, from Camp Lejeune, NC, to Georgetown, SC, and surrounding areas.
STORE HOURS:
- M - F: 8:00 am - 5:00 pm
- Sa-Su: Closed
SERVICES OFFERED:
Propane
Heating Oil
Kerosene
Auto Gas
Appliance Sales
Appliance Service
Cylinder Refills
Forklift Cylinder Service
HVAC Sales
HVAC Service
Remote Tank Monitoring
Service Plans
Tank Installation
Temp Heat
Water Conditioning
WHAT OUR CUSTOMERS HAVE TO SAY:
Doreen Darnell
20:26 29 Dec 22
"We didn't have to wait long to have the propane replaced. Suburban service person was professional and helped us get our fireplace going. Very courteous and helpful."
Brian Hall
13:09 31 Oct 22
"The Wilmington office is very focused on customer safety! They were not the ones installing a line for a gas range but they were very quick to come out, make sure all fittings were correct, and check for leaks so I could feel comfortable with everything! Awesome customer service!"
dante chinni
12:22 30 Sep 22
"Ordering and having my propane delivered was effortless. It was delivered a day ahead of schedule and payment was as easy as a phone call."
Marsha Godwin
15:29 28 Jun 22
"Really appreciate the kindness of the delivery driver this morning. Thank you so much."
jason kegerreis
15:23 21 Jun 22
"Service was top-class. Their staff was helpful on the phone for making decisions, pricing, and scheduling. The tech that came out was polite, professional, and very helpful. He did inspections on everything, and even helped us correct our fireplace beyond just testing the connection. I would highly recommend them to others and I am glad we decided to work with them."
matthew cregin
19:30 03 May 22
"Tech came serviced tank and lit fireplace. Friendly and explained everything."
Billy Smith
00:23 20 Jan 22
"Delivery was great, however we are very disappointed that you can’t service when something is wrong inside!!!!! If we can’t get our logs working inside then we will not need your propane any longer !!"
Gloria Rosbach
14:11 27 Oct 21
"The young man who came out was personable and helpful. Explained some options to us and was friendly. You’re lucky to have him on your team!"
Pam Paynter
14:44 29 Sep 21
"Suburban Propane promptly responded to request for service, within 24 hours and on a Saturday"
Don Keller
10:18 26 Apr 21
"Both guys I worked with were super customer service focused."
Don Poteat
14:29 18 Mar 21
"Been a week since tank filled, still no price on cost per gallon , asked twice . Received no bill yet either. Tank was filled by so one other than a suburban truck. . Don’t know what’s going on . But I do have gas 🙂"
Alfred Mariani
18:24 11 Jan 21
"I called last week to inquirer about their services and pricing. The woman that I spoke with was incredibly nice, courteous and professional. She answered everyone of my questions, walked me through the process and then provided me with her personal extension. Other propane providers won't even pick up the phone. My first appointment was for a safety inspection, they were right on time and sent me an email and text to confirm and the inspector called me to tell me he was on his way, great communication. The inspector, named Lou was extremely professional and knowledgeable and he took the time to answer all of my questions, he's a real keeper. This is a great company."
Barbara Birkenheuer
13:36 24 Dec 20
"Service was excellent. Not only did the gentleman deliver the two tanks we ordered but also came in the house and turned the fireplace back on for us. In addition, he inspected the fireplace as well. Thanks for the great service"
Alfred Mariani
21:15 09 Dec 20
"I called yesterday to inquirer about their services and pricing. The woman that I spoke with was incredibly nice, courteous and professional. She answered everyone of my questions, walked me through the process and then provided me with her personal extension. Other propane providers won't even pick up the phone."
Gregory Geiger
21:06 28 Oct 20
"Fast and efficient as always. A great company with great staff; receptionist to driver all top shelf. Highly recommended."
Donald WHEATLEY
16:57 06 Jul 20
"My propane delivery was on time with no problems."
Mary Palazzolo
19:34 16 Jun 20
"Great Staff Very EfficientWonderful Company 😃"
julie feeley
12:46 14 Apr 20
"Amy Wilson was an angel helping me work out a payment plan to help me get caught up during these stressful times. She was patient and kind as she walked me through the entire process of updating my account settings, and getting set up on a new plan. Excellent customer service 🙂"
Ed DeMarco
23:07 09 Mar 20
"2nd 120 gal. tank was delivered to provide enough propane for our new whole home power generator. A few days later delivery of 90 gallons was completed. Everything was seamless."
Valerie Richards
21:52 09 Mar 20
"Always get wonderful customer service there!"
Terry Starnes
19:20 28 Dec 19
"I had smelled gas in my newly purchased condo in Wilmington, NC for a while and should have called Suburban Propane sooner. When my tank ran empty on Christmas Eve, and I called for a fill up (but told them the fill up was not an emergency and could wait), I mentioned the gas smell. Not only did they send a technician quickly to fill up my tank and check for a leak, they sent a second technician when the first could not find the source of the leak. Both technicians were supremely professional and courteous and neither of them mentioned the (obvious) inconvenience are coming out on a cold and rainy Christmas Eve. In the end, my tank was full, the leak was found and fixed, and I no longer smell gas in the house. Thank you, Suburban Propane of Wilmington, for your excellent customer care!"
John Crouse
12:51 18 Dec 19
"Suburban Propane comes without even having to call. And, when I do call they come quickly. Great service oriented business."
Carole Canale
15:39 26 Nov 19
"We've had wonderful service with suburban propane and recommend them highly."
doug maners
14:44 25 Nov 19
"Suburban always provides great service and pricing on their propane for our fireplace!"
Marzana Zalik
03:26 29 Aug 18
"Easy company to deal with for both business and home.Judging by some of the other reviews it helps if you actually pay your bills. I have zero affiliation with this company."