Hometown Proud. Serving Northern Kentucky and surrounding areas since 1961. Serving Lexington and surrounding areas.



Sarah R
22:52 30 Nov 22
"Easier to schedule the refill online. Driver was very courteous. Only improvement would have been to receive notice of an estimated delivery window."
Todd Frazier
19:36 17 Oct 22
"Great service, Great people.. very pleased with my experience"
Rhonda Rudolph
06:43 21 Nov 20
"I am very happy with my experience with Suburban Propane. I called to fill my tank and they came within a week. My only issue is that you shut off the valve at the tank (the tag you left says only a professional should turn it back on). I don't understand why you turned it off. Thank you for getting my Propane filled so quick."
Beverly Silmond
18:43 30 Oct 20
"Wonderful people.They have taken care of my mom like she was family."
Nancy Chepenuk
19:33 20 Oct 20
"I needed an emergency delivery on the weekend of Columbus Day. We were worried we would be completely out if we waited. Doug very happily delivered on Saturday night. We appreciated it very much!"
Glenn Douglass
15:45 09 Oct 20
"Suburban Propane always goes out of their way to help me refill my tank. Their normal delivery time and my schedule seldom sync up. Still, they always find a way. Very happy with my service.Glenn"
Kevin James
15:35 09 Oct 20
"Great service. Our tank is a bit far from where the truck can park, but the guys always find a way to fill it.One comment regarding billing. I assumed the charge would show up in my account on the website, but it did not. When I received my bill, it stated that it was overdue."
Scott Sorrell
21:34 27 Aug 20
"The suburban propane head office doesn't really care about customer service because I scheduled a day off from work because was told that Thursday was my scheduled day for my refill and when no one showed up called local branch and they said that truck came by on Wednesday and couldn't get in do to our dogs being out .....we where not home to keep them in so we had to be inconvenienced"
cheryl frost
14:15 21 Feb 20
"Technician was quick to call me and provide me details on when he would arrive and was very polite and quickly got our system back up and running"
Rob Tudor
20:59 19 Feb 20
"I always buy in the summer "early-buy" program. Mid February Suburban Propane forgot to fill us up. We had to call them when our tank went completely empty... even though we had over 40 gallons remaining on our contract. They've always been great to deal with, but this one time they burned us."
Judy Sohn
19:17 19 Feb 20
"Service has always been great, always on day promised. Only complaint is that the truck always seems to get off the gravel driveway onto the grass. Not sure why because driveway is a circle and plenty wide."
Woody & Linda Berry
19:15 19 Feb 20
"Very prompt in complying with our request. Loved the fact we could reach the company on an early weekend morning with our request. Thank you for your help."
Gary Stimer
05:09 14 Dec 19
"Driver was very nice , careful of my lawn as well as making sure he did a great job filling my tank."
Carol Cook
22:03 13 Dec 19
"Suburban Propane is a very professional company with timely deliveries and very mannerly and considerate drivers. They don't drive in your yard when it is wet. The early buy plan is a plus for me. Cheaper prices..yeah..."
Tim Fedders
01:46 12 Dec 19
"Suburban has done a good job for the last 8 years. Good pricing and good service, would recommend. A+"
Melanie Murphy
11:44 06 Dec 19
"Suburban Propane has always been a wonderful company. They are so accessible and have taken care of our propane delivery and needs for years."
Jim Snow
00:47 27 Nov 19
"I have a large gravel road that a dump truck can easily drive and turn around. Why is it that when you deliver gas somehow you manage to get off the road and into the yard. The turn around at the house has ample room to maneuver your truck. The driveway is all of 12 feet wide or more , but you get into the yard.? ??"
Mike Wilkinson
14:50 02 May 18
"Ok service and easy to set up delivery, but poor communication when it came to fees and charges. Phone quote didn't match on site cost, service tech couldn't answer questions on service agreement, so had to call with a manager for answers. I think everything got sorted but not sure I'd go with them in the future based on that experience."
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