"I have mixed reviews....the technician who installed my tank & pressure tested my line was great....the salesman does not communicate with the technician about my instructions. I am waiting for a concreate outcome with this company. Only time will tell......"
19:39 28 Oct 20
"I like "sarge". She is one of the reasons I remain with Suburban. I had an issue with Suburban corporate, out of state, last year. Sarge intervened, took control, and saved the account. Service techs are top notch. I'm pleased."
Lynn M. Taillon
10:33 18 Aug 20
"Good response during storm week. Great customer service."
19:21 17 Aug 20
"My propane came the next day. Fast, friendly service."
12:01 21 Jul 20
"Responsive, helpful people. Much appreciated"
16:51 10 Mar 20
"Always had good service with them. Never a problem"
22:20 17 Dec 19
"I am a new customer with Suburban propane. When I informed them that I smelled gas by the tank they were at my place within the hour checking for leaks and replacing parts. Before leaving they checked all the gas lines and made sure my heating and hot water were working properly. I was impressed by their concern for customer safety and comfort."
19:20 26 Nov 19
"Great timing on all our deliveries. Just added a gas log set in our fireplace and they were quick to give us a reduced propane rate. Good people, good quick service.... great local company..."
Joseph A. Schifano
15:11 26 Nov 19
"Awesome Delivery Representation. Drivers go out of their way to remember your name. Highly recommended Co"
14:30 06 Nov 19
"Outstanding service, polite customer service. I never hesitate to call Suburban Propane because i know I will be greeted with professional concern. Hands down, Hats off, Bravo for letting your customers be #1!"
13:02 30 Oct 19
"Suburban Propane has been awesome! The sales rep, customer service manager, office staff, and installers went above and beyond what any other company probably would have done. Every phone call and in person interaction was handled in a polite and professional manner. Special thanks to Stephanie and Bernadette for their patience and assistance."
21:38 10 Oct 19
"I was having difficulty connecting with Suburban to get a stove installed and then I got ahold of Stephanie, a customer service representative. She cut through the red tape and got us scheduled for the work we needed done. She kept in touch with me through each step of the process. She went the extra step to give us great service. Suburban is fortunate to have an employee like her!"
15:35 16 Sep 19
"Suburban Propane-- Carol MasonisSuburban Propane in South Windsor Connecticut is one of those rare finds where a company excells in customer service and a friendly competent staff who are knowledgeable and professional. Sarge, a customer service representative whose cheerful demeanor and thoughtful empathy when dealing with customers concerns, makes for a thoroughly enjoyable experience. Sarge is well versed in product knowledge and the nuance of the propane industry. She is a tremendous asset for your company and we will continue to use and refer Suburban Propane to our friends. Again, thanks for being a exemplary company. Carol Masonis"
18:59 06 Mar 18
"My Name is Brian Festa. The negative and untrue review regarding Suburban Propane on March 3, 2018 was not written by me. The post has been reported to Google Business as spam. The person who wrote this review is using my identity to depict Suburban in a negative light. None of experiences stated are TRUE. It is very sad that people resort to this level!"
19:54 15 Jan 18
"I have been a auto fill customer with suburban propane for going on 5 years. They have always been very good with answering any questions or concerns when we first bought our home. As well as fast for delivery. I can tell that customer satisfaction is something that they truly value here and they don’t just treat you like a number, they treat you like you matter. That is huge for me since I find it to be a rare commodity these days. Thankful we have found a forever company we can recommend to our family and friends."