19:37 16 Feb 20
"We were pleased that in light of the storm and many outages both power and propane in our area that you responded to our house within a few hours. We were in Florida trying to deal with dropping temps in a house in NY, not knowing if we had run out of fuel or lost power compounded by a generator failure. When it turned out to be the latter as we had sufficient propane we were charged approximately $200 for the service call which seemed excessive. However, Because some extra fee was probably appropriate, maybe half that much, I only reduced the rating by 1 star. The fast response and diagnosis was appreciated."
Richard Paine
21:12 19 Dec 19
"Great staff in the Chestertown, NY office. They have been able to address my concerns with one phone call. The bulk purchase option lets me budget for my annual propane costs, which in the North County, can be quite high. All in all, from delivery to customer service, this office is great."
Carol Shenise
20:49 11 Dec 19
"Suburban Propane lives up to their motto of customer satisfaction. They were responsive to a crisis we had; found and corrected the problem. They were sensitive to many phone questions in a respective manner. Thank you and keep up the good work."
Bernadine Hoffman
17:24 03 Dec 19
"Suburban Propane is an excellent and reliable business. They offer advance payment plans in order to obtain better pricing. Deliveries are always scheduled to be on time too."
Susan Pruiksma
16:56 03 Dec 19
"They have very fair pricing, great customer service, helpful and courteous delivery folks! They came when they said they would and did a great job!"
Tom Scott
11:48 30 Nov 19
"They never let your tanks run out of propane. They have reasonable prices. I do pre-buy and it's the greatest thing."
John Imhof
22:15 26 Nov 19
"I'm disappointed that after being on a budget plan of $500 bi-weekly for an extended period all of a sudden I received a "late payment" charge. It was auto pay so there was no way it could be late. When I called I was told there was nothing they could do about it as I had a high balance. The late fee was only $6 but on principal it upset me. Other than that one time I have had good results with Suburban."
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