ADDRESS & PHONE:

SERVICE AREAS:

Proudly serving Warren, Washington and parts of Saratoga, Rensselar, Hamilton & Essex Counties in Northeastern NY.

STORE HOURS:

SERVICES OFFERED:

WHAT OUR CUSTOMERS HAVE TO SAY:
Peter VanAvery
19:57 27 Sep 21
"After I decided to switch to your propane service, I must confess that I was a bit uneasy. My propane tank is difficult to reach from my driveway. First, there’s an 8-foot vertical drop to the grass in my backyard. Then there’s a steep little slope down to the tank.A couple of years ago, after your competitor’s tank had developed an unsightly case of rust, I requested that it be replaced. Your competitor’s driver took the easy way out and drove his truck (which had seen better days) down my neighbor’s steep driveway to get close to the tank. When he activated the hoist, its gasket failed and oil poured onto my neighbor’s gravel driveway. Let me point out that, two years earlier, my neighbor had replaced his house with a new and beautiful structure.I was standing nearby when this happened. You can imagine how I felt. Then, after vainly trying to mop up some of the spill, the driver drove his truck back up the driveway, spurting out more oil and spinning his wheels, scattering gravel down to the dirt. Although your competitor’s insurance company paid for repairs, this accident strained our relationship with our neighbor.So when your truck drove down my driveway to swap out the tank, the first thing I noted was that it was new and shiny, Then I met Bill, your personable technician, who made the difficult project look easy. He lowered the new tank onto the lawn, manually trundled the tank down the hill, and quickly hooked it up. Without my asking, he attached a cable to the unsightly old tank and hoisted it up to my driveway.Bill is an asset to your company: extremely competent, hard-working, thoughtful, friendly — in other words, a real professional."
Sal Ricciardone
12:10 18 Aug 21
"I called Suburban because of the large bill I received for a relatively small amount of propane added to my tank.The rep Lori was very friendly and concerned that the rate was too high.After consulting with her boss, she called me back the same morning and told me that they were going to reduce the rate because of my long standing account and usage situation."
terry carmel
00:57 07 Aug 21
"Service Tech Bill Mitchell was very friendly informative and did a great job placing and hooking up my new tank !!"
William Taft
20:47 03 Aug 21
"Prompt, fairly priced, service, and replacement part received and installed by a serious professional. Much appreciated!"
Nick Calabria
19:06 14 Jul 21
"Extremely friendly and helpful right from the first call to their office. Everything was explained thoroughly to me and any fees. The servicemen were top-notch. A potentially hazardous situation with a kinked line under the house was immediately pointed out and corrected. I would definitely recommend them. They alerted me when they were to arrive and arrived as expected. No complaints here."
Peter Weinberg
03:01 19 Mar 21
"Very gracious, accommodating, professional and personal service. The people I dealt with are "keepers.""
John Swift
19:03 23 Dec 20
"Great customer service. Delivery came sooner than expected which was perfect with the weather. We are very happy with Suburban Propane."
T Bronk
15:52 17 Nov 20
"I highly recommend. I contacted Suburban Propane on Friday, Nov/6/20 for new service to supply gas for pool heater and Tuesday,10th I was up and running! Customer service along with install team very courteous and profesional.I origanally tried using Amerigas for my propane service with nothing but a run around with long waits on hold, broken appointments."
Conni Tucker
18:38 11 Nov 20
"Excellent, quick service. Great customer service and rates are excellent"
Wendy Hord
18:02 30 Oct 20
"The service person who came out to address our gas fireplace was great - figured out the problem and fixed it. He was masked, courteous, knowledgeable and willing to answer all questions. Thank you National Grid employees!"
Bill
19:37 16 Feb 20
"We were pleased that in light of the storm and many outages both power and propane in our area that you responded to our house within a few hours. We were in Florida trying to deal with dropping temps in a house in NY, not knowing if we had run out of fuel or lost power compounded by a generator failure. When it turned out to be the latter as we had sufficient propane we were charged approximately $200 for the service call which seemed excessive. However, Because some extra fee was probably appropriate, maybe half that much, I only reduced the rating by 1 star. The fast response and diagnosis was appreciated."
Richard Paine
21:12 19 Dec 19
"Great staff in the Chestertown, NY office. They have been able to address my concerns with one phone call. The bulk purchase option lets me budget for my annual propane costs, which in the North County, can be quite high. All in all, from delivery to customer service, this office is great."
Carol Shenise
20:49 11 Dec 19
"Suburban Propane lives up to their motto of customer satisfaction. They were responsive to a crisis we had; found and corrected the problem. They were sensitive to many phone questions in a respective manner. Thank you and keep up the good work."
Bernadine Hoffman
17:24 03 Dec 19
"Suburban Propane is an excellent and reliable business. They offer advance payment plans in order to obtain better pricing. Deliveries are always scheduled to be on time too."
Susan Pruiksma
16:56 03 Dec 19
"They have very fair pricing, great customer service, helpful and courteous delivery folks! They came when they said they would and did a great job!"
Tom Scott
11:48 30 Nov 19
"They never let your tanks run out of propane. They have reasonable prices. I do pre-buy and it's the greatest thing."
John Imhof
22:15 26 Nov 19
"I'm disappointed that after being on a budget plan of $500 bi-weekly for an extended period all of a sudden I received a "late payment" charge. It was auto pay so there was no way it could be late. When I called I was told there was nothing they could do about it as I had a high balance. The late fee was only $6 but on principal it upset me. Other than that one time I have had good results with Suburban."
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