The trucker was friendly and filled the tanks without 'fizzing' propane out, so no smell. I know Suburban to be dependable.

After I decided to switch to your propane service, I must confess that I was a bit uneasy. My propane tank is difficult to reach from my driveway. First, there’s an 8-foot vertical drop to the grass in my backyard. Then there’s a steep little slope down to the tank. A couple of years ago, after your competitor’s tank had developed an unsightly case of rust, I requested that it be replaced. Your competitor’s driver took the easy way out and drove his truck (which had seen better days) down my neighbor’s steep driveway to get close to the tank. When he activated the hoist, its gasket failed and oil poured onto my neighbor’s gravel driveway. Let me point out that, two years earlier, my neighbor had replaced his house with a new and beautiful structure. I was standing nearby when this happened. You can imagine how I felt. Then, after vainly trying to mop up some of the spill, the driver drove his truck back up the driveway, spurting out more oil and spinning his wheels, scattering gravel down to the dirt. Although your competitor’s insurance company paid for repairs, this accident strained our relationship with our neighbor. So when your truck drove down my driveway to swap out the tank, the first thing I noted was that it was new and shiny, Then I met Bill, your personable technician, who made the difficult project look easy. He lowered the new tank onto the lawn, manually trundled the tank down the hill, and quickly hooked it up. Without my asking, he attached a cable to the unsightly old tank and hoisted it up to my driveway. Bill is an asset to your company: extremely competent, hard-working, thoughtful, friendly — in other words, a real professional.

Suburban Propane is a great company to deal with, Easy to contact. They go the extra mile to make sure you are taken care of. Everyone I have dealt with is friendly and professional. A+