Providing Automatic Delivery, Sales and excellent Service to Sarasota, Manatee, Charlotte, Desoto, Highlands and Hardee Counties



michael kleintop
14:08 19 Aug 21
"I just got off the phone with Dori and I must say she is the most helpful person in that office. She listened to my problem and proposed an amicable solution. This experience was the polar opposite of the call I made about the same problem two months ago and spoke to Margaret. Margaret is the most unhelpful person in that office. When I asked to speak to a manager, she connected me to a voice mailbox for that person and I have yet to receive a return call from that person. I don't even know if that voicemail box was even real."
Tami L
12:18 09 Jul 21
"Denise is amazing! She has the best customer service!! I am new to propane and she has taken a ton of time explaining everything to me in detail. She is knowledgeable and friendly. Thank you Denise!"
David Gryboski
14:33 19 May 21
"Randy, the delivery technician, is exceptional. Not only did he do everything on time and in a timely manner, he even brought me my newspaper! I give Suburban, and RANDY, 5-Stars! - David (Holmes Beach)"
Donna Kelly
14:40 01 Mar 21
"The best company in Sarasota! They converted my new gas stove to propane at a very reasonable price. Suburban also provides my propane. The technician, Gary, was on time and very knowledgeable with over 20 years of experience. Very happy with Suburban Propane. I’ve been a customer for 1 1/2 years."
Deb Watkins
21:00 04 Jan 21
"It was a little difficult to get going. But once my service got going everything went smoothly. The man that came and installed my tank was extremely pleasant. He also converted my brand new natural gas stove to a propane stove. He even helped me carry out the old stove. He was very very nice and had a great smile. Especially when times Have been a little rough,"
frank golab
14:16 22 Dec 20
Vincent Pelliccia
20:53 11 Nov 20
"Great folks.. Pleasure doing business with them."
Joe Lupino
20:15 28 Oct 20
"The most recent event was propane delivery. It was seamless! The service was smooth and the online bill payment method was easy. I am a very satisfied customer."
Joseph Zigulich
11:14 06 Oct 20
"Installed new tank with no problem. Installer was great. Tank filled the next day. Everything promised was delivered. 5-Star service. Margaret in customer service did a superior job."
John Foulkrod
16:56 12 Aug 20
"I was ready to leave Suburban Propane (at significant expense and headaches for me) until I had the pleasure of dealing with Dori K of the Sarasota office. She was the first person i have dealt with at Suburban who was helpful, engaging and concerned about me as the customer. Simply put Suburban could use a whole lot more customer services reps like her. She is 5-star all the way. In over 10 years as a Suburban custmer she is head and shoulders above all the rest."
Keith Butts
21:00 31 Jul 20
"Since day one with Russell coming out to check the tank and heater and then Andrew recently helping me big time with a warranty issue, Suburban Propane of Sarasota has been very good to work with. KUDOS"
Kirk Garrett
16:24 28 May 20
"Service folks have been great, we are out of town most of the time so them monitoring our gas level is important. I also talked to the service folks on line and she was great too."
Dan koenig
15:07 28 May 20
"What a pleasant experience today ! I read some of the reviews and must say that Dori is a breath of fresh air.She is knowledgeable and pleasant and has excellent customer serviceskills. Thank you Dori ! You saved a customer."
Pat Krohmer
18:09 22 Apr 20
"I just closed on a home. Previous owners have been using Suburban Propane for 26 years. So when I contacted them, I got Dori. She has detailed all aspects of this propane gas which is a totally new and unfamiliar product and service for me. I know if I have any problems or questions, I can reach her by phone or email. I told her most Corporations today steer all Customers to online everything. The person at the company is my way of delivering and receiving true customer service. Dori is a patient, knowledgeable and outstanding customer service rep."
Cheryl Irvin
17:03 16 Mar 20
"Update - our installation is completed!! We are so happy with Suburban - Everyone we have dealt with from the installers to the people we speak with on the phone have been tremendous I highly recommend Suburban if you are contemplating installing propane and even changing companies Thanks so much to allWere were shopping for installing propane at our house. We contacted several companies - One never even called us back, one gave us an estimate and when we postpone moving forward, had to have them renew the estimate several months later - it was doubled. At that time I found Suburban and contacted them, talking to Dave Morgan - who was fantastic and worked with us - we had an estimate within hours and it was better than an others we had received. Everyone I have talked to at Suburban has been fantastic. Last week Burt installed the interior piping and was such a pleasure to work with - and when he was done, confirmed the appointment for the tank install Yesterday the crew installed the tank and the underground piping - they were efficient and professional. They explained what the next steps were and what to expect. They removed the sod as they dug the trench to lay the piping and replaced it afterward, and watered the area around to wash any remaining soil back into the trench - you can barely tell where they dug. I am so happy we went with Suburban and look forward to a lasting business relationship with them Can't wait to get my stove installed and get back to cooking with gas"
carla johnson
22:30 03 Mar 20
"Dori in customer service has been outstanding. During this past year I lost my husband to Cancer and she has been so considerate and kind in helping me deal with issues...Just recently she was able to secure a permit from the county so that we could remove the tank from the ground that was encroaching on an easement so that the Buyers could get clear title. Dori kept in touch with me and eased me through the process with her kind words and support. I hope Suburban appreciates her ...she's one in a million.Carla J. johnson"
Jim Altonen
22:12 26 Feb 20
"I was looking into buying my own tank so I called Suburban and asked what process was in place to have their tank removed. I have not had any major issues, but I wanted to be able to shop propane prices. Dori answered the phone and said she would help me with whatever I needed, but ultimately wanted to keep me as a customer. She gave me all the info and options and made it an easy decision to stay with Suburban! By the time I hung up, I felt like I was buying propane from "Dori" - not just an account number with a large company! She closed the call by making sure I had her name, extension and direct number. From now on I am buying from "Dori Propane"! Wow, she's good!"
Glen Mixon
01:18 16 Jan 20
"Good fast service. Good pricing"
Hali Bloom
23:04 27 Dec 19
"Peter and his team went out of their way over a holiday week to make sure our family had our propane tank installed and filled. We are very thankful to them for making our week extra special! Their concern for and consideration of their customers is 5 Star!!!"
16:21 21 Dec 19
"I can't over emphasize the level of customer service provided by our Suburban Propane rep who keeps our tank full year round. His customer service skills alone will forever keep us with Suburban Propane!"
Jerry Baker
21:54 12 Nov 19
"I’m very happy with Suburban Propane! Everyone I’ve dealt with is very helpful & friendly."
Susannah Chase Brady
22:21 31 Oct 19
"Bert was extremely helpful and informative! He followed through on everything and made our generator hook a smooth process! We would 100% recommend."
Roz H
14:17 17 Sep 19
"We would like to thank Andrew Gordon for his professional and knowledgeable assistance over the phone. We have called many times and with his expertise, our questions were answered to alleviate any concerns. He also follows up immediately in resolving any issues. Kudos for Suburban Propane in hiring Andrew Gordon! He needs a raise :)"
Inita Bedi
13:26 25 Jul 19
"Bert, our repair technician did a great job. He went above and beyond to help put our family. So wonderful to see such dedication to the customs in this day and age!!!"
loretta Saracino
15:15 24 Jul 19
"An error was made on bill. e-mailed. received instant response.Received corrected bill. Awaiting my rebate. But Service bothin office and on site is great."
M Young
14:32 14 Jun 19
"I called Suburban regarding an issue with no hot water. We checked the tank and we had 70% left so the problem appeared to be the tankless water heater. Bert arrived the very morning within 30 minutes of me calling! Great response time. When he arrived he checked the shower head for restricted water pressure that would hinder the water heaters output. He went above and beyond to explain the problem. Our tankless water heater is about 15 years old and we have been fortunate. Bert did not throw out a sales pitch or try to push a new unit. He took the time to explain the options, the rebates on a new unit so I was able to make an educated decision. Bert has come to our home with issues in the past and I can honestly say our family has been treated fairly and with genuine kindness."
David Cook
19:10 28 May 19
"Jeannine and Juan did a fantastic job getting my tank filled before the Memorial Day holiday weekend. Great service."
oh my gosh
16:42 30 Apr 19
"Always on time, always friendly service, and if i need them before my s heduled delivery all i have to do is call and they are there same day or next morning.Great customer service."
Richard Schuknecht
19:01 12 Mar 19
"Had Saburban install a new propane pool heater last year. Had a couple of control board issues that they responded to very quickly and efficiently...I give Bert 5 stars...he is a great technician..."
The Granite Place
19:48 30 Jan 19
"Update: Gerald at Suburban reached out to me to try and figure out what is going on and how he can help my situation. I appreciate the concern and im glad that he called to hear me out. All it takes is a little communication....Thanks Gerald....I dont remember how many times Suburban has not shown up for their WEEKLY delivery to my business! This time i called the day after they were scheduled to come and had to wait on the phone until a reginal operator picked up and had to call them for me. The service i received was comical at best. I was told that they were busy. I can understand that, but I asked why I was not called and told that I was not going to recieve my delivery and when were you going to let me know when I might receive the gas i need to run my business. I was told that it is illegal for the driver to call me and tell me he is not coming and that the sales people inside do not know if my delivery was not made......So unless I called, nobody would notify me as to when my delivery would come. This is unacceptable and I shouldnt have to call to make sure a scheduled apointment time is kept. I have been buying propane for years from Suburban and I have finally had enough of the lack of service that i receive from them. I will be looking for someone else to supply my propane so that Suburban can be a little less busy and maybe someone else might get their delivery on the day they expect it....."
Dan Pietro
14:36 12 Dec 18
"BERT the Suburban Propane Serviceman did an great job in installing a new outlet for my new propane Generator. He also went above and beyond in getting my propane fireplace working, Just moved here and the fireplace would not work. Bert got it working in just a few minutes. I give Bert and Suburban Propane Five Stars for Service. Bert was very professional, helpful and friendly during his visit. Suburban Propane needs to give Bert a well Done for his performance."
Jim Gardner
19:10 30 Nov 18
"Looking at existing reviews not sure we’re talking the same company. Just buried a 500 gallon tank to power a pool heater and standby generator. From sales to permits to installation to inspections to startup our experience has been excellent and exactly as promised. Every single Suburban employee we’ve interacted with has been helpful and responsive. Installation staff didn’t mind me looking over their shoulder and explained in detail what they were doing and why. The turf repairs were surprisingly meticulous. No doubt the future is the future, but we’re very satisfied today and would not hesitate to recommend Suburban to others."
Read More Suburban Propane Reviews on Google

Send Us a Message

  • * = Required Field

  • Hidden