Rochester, NY

Proudly serving Western New York and Northern Pennsylvania

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WHAT OUR CUSTOMERS HAVE TO SAY:
Cathy Buttons
12:54 08 Aug 17
"They are the best of the propane dealers in the area. We only use a limited amount. They work with us, put it on a budget every year. They call to remind me to get the summer prices! Customer service, all the delivery guys are great, and the office staff works hard. yes there are errors at times, but if you are not an idiot to them, they will fix it."
Francis Parrish
00:00 06 Oct 17
"Good walk up service to get my grill tank filled."
Mike Snyder
19:46 20 Aug 17
"Best place to fill grill tanks."
Jon Lepore
23:29 12 Nov 19
"I appreciate this companies attention to detail and customer service! Will continue to do work with you guys for years to come! Highly recommended. Thank you!"
frederick schoeck
07:04 13 Dec 19
"Always does a good job with scheduling, delivery and follow-up. We have been a customer since 1982 and have remained a customer because of overall service and services provided."
Donna Brenneman
02:34 26 Nov 19
"Men from Suburban Propane were very professional with delivery of propane and checked that all appliances were appropriately lit."
Joe Tierno
20:09 11 Dec 19
"Since 1985, we have used Surburban Propane and its predecessors as our heating oil provider. During that time one of their trucks destroyed our driveway as the pavement is not adequate (apparently) for a fully loaded tanker truck; it's a residence, not a highway. They were good enough to fix it, which went a long way in keeping my loyalty as a customer. Over the decades, it would happen again but all it took was a phone call or email and the driver parked on the road. It is understandable that over the years drivers change and sometimes they don't get the message. Last week it happened again so I wrote to request that they not use the driveway. There has been no reply but this customer survey landed in my Inbox so maybe that is how things are now handled. I hope someone at Suburban reads this and responds to my request."
Mark Riley
19:30 17 Jan 20
"Great people they go beyond to help you and are personal treat like a human being and I'm a veteran and respect thank you"
james cavallaro
02:51 27 Dec 19
"Everyone was I in contact with were courteous and knowledgeable about the service ."
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