ADDRESS & PHONE:
3325 Chili Ave
Rochester, NY 14624
Proudly serving Western New York and Northern Pennsylvania
- M - F: 8:00 am - 5:00 pm
- Sa: 8:00 am - 12:00 pm
- Su: Closed
Forklift Cylinder Service
Remote Tank Monitoring
WHAT OUR CUSTOMERS HAVE TO SAY:
23:13 17 Jan 23
"I am always thankful for when deliveries arrive and there is no damage to the landscaping that borders our driveway. Like always, Suburban takes the necessary care to avoid hitting anything. Great job! We are so thankful that Suburban Propane is so considerate."
03:34 15 Oct 22
"This rating is for Steve, the tech that replaced our tank. He did an excellent job changing the tank out from a very difficult location on our property"
18:08 19 Aug 22
"I’m a new customer in the last year and service has been great. On-time delivery and super nice office personnel!"
20:09 08 Oct 21
"They take care of you as soon as possible. I have never had a problem with them"
Kevin C Parks
13:58 02 Aug 21
"Great customer service! I am a new customer and they exceeding my expectations!"
00:59 21 May 21
"As a new customer,my tank was delivered promptly and installed professionally to my pool heater.It came with 20 gallons in a 100 gallon tank.My 1st delivery will be tomorrow to fill it.Phone service was informative and very pleasant. Going with 5 stars."
01:06 26 Apr 21
"Great service every time!"
21:16 23 Dec 20
"The guys were very friendly and courteous in helping determine if we had a carbon monoxide problem with our fireplace. Very thorough check and explained what to do in the future"
00:03 25 Nov 20
"Overall very pleased with the service, quick response to my requests. The only thing that bugs me is I told them I've been an HVAC tech for 34 years and that wasn't good enough. They got me for an extra $50 for the truck drive to look at my oil tank and say "yeah that's an oil tank" No kidding!"
16:28 13 Oct 20
"Suburban Tech Scott has been to our home to repair our boiler. He was quick to diagnose the problem and make the repair. I appreciate his service and knowledge."
19:58 17 Aug 20
"We were moving our facility, and needed our cage, with propane moved to the new site. Suburban was very happy to accommodate us on short notice. The driver was right on time, and brought it over in a matter of a half hour. When I asked he contact dispatch, to set up a delivery of new tanks, he followed through, and the tanks were replaced before I arrived with a load of materials from the old warehouse. That is customer service!"
08:50 15 Aug 20
"I was a customer with Suburban for the past ten years. The company and it's staff are very professional. I also had them install a new furnace and thermostat in my home.Today I had the pleasure of talking to Brett and explaining how I had just sold my home.He assured me he would protect my liability with the new owners. This was a great relief as I am down in Florida permanently now.I can't thank Paul and his service crew enough, they are thorough and efficient in their delivery, repairs and installations.Sue, LeeAnn, and the rest of the office staff have been a pleasure to work with.God bless you all and thank you for your continued support!!Suburban Propane IS an American company 🇺🇸"
17:26 05 Aug 20
"I have been with Suburban Propane for years and their service has always been great. I use their budget plan and last year the budget came within $4 on the annual usage. This is amazing."
15:22 17 Jun 20
"For the most part my interactions were fine. Sue in the office was very helpful and patient with me. She was willing to work with me over the current pandemic situation. Frankly she kept me as a customer."
19:30 17 Jan 20
"Great people they go beyond to help you and are personal treat like a human being and I'm a veteran and respect thank you"
02:51 27 Dec 19
"Everyone was I in contact with were courteous and knowledgeable about the service ."
07:04 13 Dec 19
"Always does a good job with scheduling, delivery and follow-up. We have been a customer since 1982 and have remained a customer because of overall service and services provided."
02:34 26 Nov 19
"Men from Suburban Propane were very professional with delivery of propane and checked that all appliances were appropriately lit."
23:29 12 Nov 19
"I appreciate this companies attention to detail and customer service! Will continue to do work with you guys for years to come! Highly recommended. Thank you!"
00:00 06 Oct 17
"Good walk up service to get my grill tank filled."
19:46 20 Aug 17
"Best place to fill grill tanks."
12:54 08 Aug 17
"They are the best of the propane dealers in the area. We only use a limited amount. They work with us, put it on a budget every year. They call to remind me to get the summer prices! Customer service, all the delivery guys are great, and the office staff works hard. yes there are errors at times, but if you are not an idiot to them, they will fix it."