ADDRESS & PHONE:
SERVICE AREAS:
Providing local sales and service to Eastern North Carolina including New Bern, Jacksonville, Bayboro, Kinston, Greenville, Winterville, Washington, Bath, Vanceboro, Oriental, Williamston, Morehead City, Pink Hill, Chocowinity and surrounding areas.
STORE HOURS:
- M - F: 8:00 am - 5:00 pm
- Sa-Su: Closed
SERVICES OFFERED:
Propane
Heating Oil
Kerosene
Auto Gas
Appliance Sales
Appliance Service
Cylinder Refills
Forklift Cylinder Service
HVAC Sales
HVAC Service
Remote Tank Monitoring
Service Plans
Tank Installation
Temp Heat
Water Conditioning
WHAT OUR CUSTOMERS HAVE TO SAY:
Phil Miller
21:23 20 Apr 23
"Suburban propane was very easy to work with. The onsight technician was very thoughtful and thorough when setting up the gas logs."
Mike Mcalonan
12:29 22 Dec 22
"Great setup crew, installed two tanks for generac. Explained system and system safety."
Deanna Scroggs
21:17 30 Nov 22
"I never worry about running out of gas for my den gas heater because Suburban Propane keeps my tank topped off! I highly recommend them."
Jeff Walk
10:48 13 Oct 22
"We have been using Suburban Propane for years with no problem. They fill our tank on a regular basis and send us a bill. Highly recommended!!"
Susan willis
21:09 29 Aug 22
"The personal located at 1305 us-70 NEW BERNare outstanding. KNOWLEDGEABLE OF THEIR JOB AND GO OUT OF THEIR WAY TO ACCOMMODATE YOU. We truly need to utilize these workers in other businesses locally. They could teach how an employee is suppose to treat a customer. THANK YOU FOR BEING KIND AND UNDERSTANDING. SUSAN WILLIS"
Anita Selby
18:37 10 Aug 22
"As a new customer, I've been very happy with my set up. This is all for my back up generator."
Bud Parham
17:30 13 Apr 22
"Timely service, very courteous and professional staff."
Atlise T
12:29 25 Mar 22
"My local office in New Bern really has great customer service. Thank you!"
Butch Gottschammer
20:23 03 Nov 21
"The ladies at the New Bern office are "Outstanding!"The technicians in Jacksonville are as well.Thank You!!"
Bret Sickmiller
13:11 15 Oct 21
"Our fireplace tank was filled quickly and the technician was friendly , efficient and even managed the nosy neighbor dog!!"
Marie Firkus
19:06 12 Oct 21
"I was happy with the guys that picked up my tank I no longer needed. They used care not to damage any of my bushes. Very professional!"
Jeff Pennington
15:25 12 Oct 21
"The service tech is always cordial and prompt."
John Cooney
15:04 02 Aug 21
"Always good dealing with the tech, appreciate the automatically refills."
Pamela Vanover
12:28 17 Apr 21
"After a phone call with Suburban Propane, I found the customer experience to be excellent, and my issue was solved."
Tim Van Leeuwen
20:01 18 Mar 21
"The tank installation was seamless. It was a couple of hiccups and scheduling upfront but that was easily allowed. The price was good for the first fill up, but we’ll see if that maintains in the future. We will definitely use suburban in the future."
Ken Nunn
15:37 18 Mar 21
"Driver was very efficient & courteous , our first experience with a gas appliance has been a delight thanks to Suburban installation and gas supply."
Michael Droberg
20:40 28 Oct 20
"Fast delivery. Professional staff. Highly recommend!"
steven r farrer jr
19:44 20 Oct 20
"Great to deal with. I always have propane."
Dennis Butterfield
23:32 09 Oct 20
"The delivery man that delivered my new tank was very professional and courteous. The gas delivery man David was and always is very professional and respectful, courteous. Suburban should be proud & thankful for is employment."
Maryann Salvatore
20:07 30 Aug 20
"Delete photo 1"
Anthony Robinson
19:22 27 Aug 20
"The service that I received for my propane delivery was very good.I would highly recommend this company."
Steve Norwood
16:17 06 Jul 20
"Glen and Al the Suburban technicians were very professional and knowledgeable. They got me all hooked up without a hitch.Great experience!!"
Michael Cherry
18:33 12 Feb 20
"Thanks for the great service. The driver showed up on time an checked anything an filled my tank. I am very satisfied with the service I received"
Kathy Zechello
20:40 08 Jan 20
"Our service with Suburban has been outstanding. Our service tech was prompt, professional and courteous. He explained everything in detail and made sure we were familiar with our install and system before he left."
Kim Modlin
16:03 13 Dec 19
"Never have a problem with anything. Delivery is always before tank empties,. Have a great budget pay system so you are not hit with high gas bills at one time. No problems ever"
J Pack Hindsley Jr
23:02 11 Dec 19
"Happy with the service. Keep it up!"
Carl Deans
13:49 25 Nov 19
"Surburban's service and delivery are professional and prompt. I am totally satisfied and recommend their service all the time."
Bob Ainsworth
15:48 09 Aug 19
"Wow! In the cloud of 1 star reviews I want to buck the trend. I too have experienced some bad encounters but I met(via phone) Sandra. at the New Bern location, She is intelligent, understanding, non-confrontational, and ready to assist customers vice ready to harass customers. There has been a management change in this location, obviously for the the better. Sandra takes the time to look for what specials might be available for you, gives advice on when is the best time of year to buy gas and other pertinent information. I could not possible ask for better. I was going to leave Suburban altogether but Sandra got me to stay, and as long as she stays, or the company adopts here customer service etiquette , I will stay.Thank you Suburban for a job well done and more than anything, thank you Sandra for caring, knowing and willing to act.You really have made a difference, the company should look at this and adopt your way of doing business.Sincerely and appreciatively, Bob Ainsworth"