"Great service. Recent account activation was flawless. Thank you Suburban for having such great employees. The rep that came to the house was outstanding. Thank you Andy"
15:17 05 Oct 20
"Chris came out our new house and walked us through the operation of the propane tank and every appliance connected to it. I feel like he went above and beyond what he had too. Thank you Chris!"
14:50 05 Oct 20
"I was pleased to have Suburban perform this service and help us connect the gas line to our fireplace, but it was not without challenge. What I was not pleased with is the fact that the service men initially told me the work could not be done. They were unwilling to go the extra mile to make things happen for us. It took the contractor who provided the logs to go that extra mile so that the work could happen. Without that contractor's help, Suburban would have left me with a non-functioning fireplace."
23:38 31 Aug 20
"A weeks ago I called suburban propane for some information and some billing questions I got a lady Susan Bendistis. . She was very helpful, polite,very responsive She said she would check on things and give me a call back by a certain time a couple days later and she did. I was very impressed because seldom does that happen. I also talked to her supervisor to give her feedback. Susan should be a role model for anyone in customer service and she is a bright star for suburban propane."
17:07 05 Aug 20
"Great folks to work with, Service top notch. Price is important but people being on time and going the extra mile means more than a couple pennies if some one is cheaper.Price is important but service is were the tires meet the Road"
18:49 28 Jul 20
"I would like to provide a commendation to Kristopher Mandley, project estimator for Suburban. He provided superior customer service and went above and beyond to help with a critical customer need that was time sensitive. Thank you Kristopher for all of your efforts. It was greatly appreciated!"
15:41 05 Jun 20
"I have been unable to work due to Covid since the beginning Of March Contacted Blanche at the Millsboro Office she was so helpful and was my savior that Day. She told me they would work with my bill and would take payments . I wish the world had more people like her it would be a better place. She really cared about me we have been a customer for over 38 years and I have never met someone that works there that was ever that helpful. I am forever grateful to have spoke to such a caring Respresentative from this company. She deserves a Bonus or Award for being such a compassionate person and she was able to calm me down from crying. I now have a great friend in Blanche. She was and is our shining star."
19:33 19 Feb 20
"Have always had knowledgeable, dependable and personable employees service our account."
19:27 19 Feb 20
"Great company! Always there when you need them and always on time."
01:24 14 Jan 20
"Everyone at Suburban Propane is always so helpful. Everyone is always so pleasant and willing to help with any situation."
Mary Ellen Keily
03:27 19 Dec 19
"Your propane man did a great job installing a new propane tank. My fireplace is beautiful up and cozy running. Thank you and have a very MERRY CHRISTMAS AND HAPPY 2020. M.E. Keily"
14:17 12 Dec 19
"Excellent service! They independently check status of our tank, fill it if needed and don’t fill it (or charge) if the supply is adequate."
14:39 30 Nov 19
"I have been a suburban propane customer for over 11 yrs now and never had an problem. Great customer service + technicians!"
02:18 22 Nov 19
"Very good company. Always on time. Very nice people. Willing to work with you."
23:45 12 Nov 19
"We have been with Suburban Proane for at least 20 years and we have never had any problems. We have been on keep full service the whole time.We have high praise of Suburban Propane as our propane service. Gary and Linda Jones"
21:39 30 Oct 19
"We are just part time residents of Colonial East in Rehoboth Beach; so don't know when a delivery has been made; but have been there many years and have never had a complaint about Suburban and have never had an issue or run out during the winter. So keep up the good work. Thanks."
Tina Ann Garman
20:25 18 Sep 19
"Good custome service, prices are competitive.Help people, with budget plans. Time delivery, and pleasant drivers! Thanks Suburban!"
14:37 18 Sep 19
"Our house has always been served by Suburban since the 60's.always the best service ."
13:21 10 Sep 19
"Susan was amazing, she and her manager were able to extend a very generous offer to compensate for a double delivery. Our local technician Arthur is excellent, nice, going-out-of his way to help seasonal customers us. Thank you!"
18:39 03 Sep 19
"We had wonderful customer service....from the customer service rep to her supervisor to the field tech to the tech that installed our new tank. All were wonderful. We were without water and gas for a while and were panicked. We went out to dinner and came home to everything being taken care of on a holiday weekend yet. Thank you!"