"Denice is really amazing. She is the best employee they have and deserves a raise!!!"
18:34 05 Aug 20
"I contacted Suburban Propane, Hollywood MD office to inquire about setting up a new account for a new construction home and had the pleasure of working with Jessica! She was a warm, friendly voice on the other end of the line! She quickly, without hesitation responded to each of my questions with ease and immediately gave me peace of mind that the information being provided to me was accurate and in my best interest. She was forth coming with information that I had not thought of, which allowed me to make a better informed decision regarding how to set up our account for the 1st time. Added bonus, she personally offered me her email and told me if I ever needed anything, do not hesitate to reach out to her. She even followed up our call with a personal email also. She is truly an asset to this organization! She demonstrates amazing people skills and delivered an outstanding customer experience for me! Thank you, G. Thompson"
15:57 25 Apr 20
"Although my service has not yet started, my experience in setting up my account was excellent. Jessica was very pleasant, informative and professional. She took the time to educate this first time propane customer and did so both over the phone and through email correspondence. Very considerate of my time during an extremely busy period in my life. Thank you!"
20:37 29 Jan 20
"I'd say that the past 5 years have been very good. Timely delivery, good prices, friendly drivers, and easy to understand billing. MUCH better than previous years. I used to go to the local offices to get my billing explained and a senior citizen discount included...every year.And the telephone staff are much friendlier and helpful. Thanks!"
20:42 15 Jan 20
"The propane gas delivery that I requested was delivered quickly and now I have sufficient gas in my tanks to keep me warm for a while. Much appreciated!"
Steven C. Howell
22:29 14 Jan 20
"The service from Suburban Propane has been good. While cutting my grass I noticed a gas smell and called them to report it. I was pleased that they sent someone the same day to fix the problem even though it was a holiday. My neighbor had similar issues in the past and said Suburban definitely goes out of their way to make sure your hardware is functioning at no extra cost.I definitely like that they offer a budget plan, where you pay a fixed amount each month. I did have a frustrating hiccup when I did not realize that by default the auto-pay expired after a year. I missed several phone calls while I was at work and could never catch them in after I got off. I wish they had either left a message regarding the issue or sent me a notice in the mail. Eventually they mailed me a late notice and said I had been taken off the budget plan.I try not to look at what they bill me since I essentially cannot go anywhere else. Suburban Propane negotiated with the builder of my neighborhood to install Suburban owned propane tanks during the building process. This has the advantage of the tank being installed underground without having to tear up the grass to do it at a later date. I do wish they had installed it lower so it doesn't stick up out of my yard almost 2 feet.I hate the complete vendor lock in. If I do not like the service or prices of Suburban Propane, the only way I could go with another vendor is to essentially get another tank. Additionally, I am stuck with the current tank in my yard unless I am willing to go through the destruction of digging it out."
20:40 08 Jan 20
"Janet in your office is always helpful and timely-really a pleasure working with her"
Julie Blancato Ellett
07:05 21 Dec 19
"I have spoken with Denise on several occasions. She is truly an asset to your company. When we had a gas leak several months ago, she sent out a repairman within an hour. She is polite, very knowledgeable and very personable. Her customer service skills far exceed any expectations."
12:54 08 Dec 19
"I like the service. and the office staff.Just don't like their policy of charging the little guy more just because they don't order a larger amount of fuel."
15:04 19 Nov 19
"I've been with the company for about 13 years, they've always been accommodating and nice."