ADDRESS & PHONE:
SERVICE AREAS:
Proudly servicing Southern Ohio and Northern Kentucky. Ohio Counties: Adams, Brown, Clinton, Fayette, Highland, Pike, Ross, Scioto and Vinton. Kentucky Counties: Bath, Bracken, Fleming, Lewis, Pendleton and Robertson Counties.
STORE HOURS:
- M - F: 8:00 am - 5:00 pm
- Sa-Su: Closed
SERVICES OFFERED:
Propane
Heating Oil
Kerosene
Auto Gas
Appliance Sales
Appliance Service
Cylinder Refills
Forklift Cylinder Service
HVAC Sales
HVAC Service
Remote Tank Monitoring
Service Plans
Tank Installation
Temp Heat
Water Conditioning
WHAT OUR CUSTOMERS HAVE TO SAY:
Erich Pyles, MS, CSP, CHST
11:37 26 Mar 23
"The customer service from my intial call, setting up a new service, to the field technician was excellent."
mike jenkins
21:02 11 Feb 23
"I had a new propane fireplace installed and new tank installed.Everyone did a very professional job and everything worked right . All of the staff was very kind and courtious. I would recommend them to everyone. Mike Jenkins"
Keesha Tolliver
10:38 19 Jan 23
"Just started service with Suburban Propane and customer service has been very helpful and friendly as well as drivers. Thank you."
Patricia Miller
16:47 29 Dec 22
"Very professional new client assessment and prompt delivery by very friendly employees! Happy to do business with you."
Freida Fields
19:23 11 Dec 22
"When the tech came out to test the equipment he stated no gas was getting to the house so he would have to run a new line which took a week. When he finally got here to replace the line he cut through my internet line while I was working I lost 3 1/2 days of work since I work from home."
J Wells
01:44 01 Dec 22
"Installation was great. He was very knowledgeable about the whole process. It was super."
Candy Noble
21:45 28 Oct 22
"We received great service. We smelled gas and George, service tech, came out to our house around 12 and stayed until 3 AM. Came back the next day: put in copper pipe from tank to our house, put in new tank, filled up new tank, put in new regulator, and checked all of our gas stoves in the house. He was very efficient."
pomeroy
19:30 10 Oct 22
"Thank you for your great service. Someone came out to test the lines, and propane was delivered on the same day, much sooner than we expected. Not only that, but the office staff was extremely friendly and helpful to this new customer."
sue webster
17:44 10 Aug 22
"Very prompt and extremely friendly!"
Greg Giorgetti
14:23 17 Mar 22
"Just purchased the home and had Suburban Propane come out to inspect the unit. The service tech that came out was very polite. After inspecting my unit he walked me through everything. As I have never had one of these units before, he showed me how to read the gauge, advising not to let it get below 30% in the tank. He also took the time to show me how to operate the system in the house. I appreciated the fact he took the time out of his busy scheduled to do this and he was not trying to hurry it thru asking if I have any questions and answering them along the way. At the end of his inspection, he set up the delivery to occur this same day to fill the propane tank and advised if I had any other questions to call the office and they would be willing and able to answer them for me."
Kathleen McManes
22:32 05 Jan 22
"Staff is friendly and efficient. The online order scheduling and payment is a breeze. There has never been a delay in getting my delivery quickly."
Beth Frazer
14:49 29 Sep 21
"Over the years I've had Suburban Propane (more than 10), it has been reliable and they once went above and beyond to help us out during a snowstorm. We live in a geographically isolated area and due to the snow, a large truck could not make it to our house. Because we were running out of propane, personnel loaded up a smaller truck with two tanks which they brought out and hooked up for us to use until the regular delivery could reach us. We recently changed companies because the pricing was twice as much as a local supplier. Otherwise, I would give Suburban 5 stars."
James Hieatt
17:23 14 Jul 21
"What a Great bunch of guys.ThanksJames"
Jamie Manardo
18:08 05 Oct 20
"Great service friendly staff and drivers. The driver called me to make sure he was able to access the gated property and was very polite and made me feel safe. He communicated with me through the whole process and called me after he was done, thank you so much. Love this company!"
Larry
02:23 18 Jul 20
"Very knowledgeable team and quick to get my new service installed."
The Burkhart family
23:55 15 Jan 20
"Great customer service provided! Would recommend them for to anyone."
Karla Ronneberg
13:00 10 Jan 20
"I've been getting propane from Suburban Propane for the past 25 years. They always deliver when needed. Employees on the trucks and in the office are always courteous and helpful. Thank you."
jim tolin
15:50 26 Nov 19
geneva dalton
22:45 01 Mar 19
"The team at suburban we really nice and worked me to get propane for my grandmother. Thank you guys for everything."