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SERVICE AREAS:

Proudly serving Franklin County Mass and Windham County Vermont. Providing dependable propane and Fuel oil service for Western Mass and Southern Vermont

STORE HOURS:

SERVICES OFFERED:

WHAT OUR CUSTOMERS HAVE TO SAY:
inezhedges
20:29 06 Aug 21
"the staff at Suburban Propane is very helpful and friendly. They did a great job of answering all my questions and helping me with furnace installation and repair plans, as well as fuel delivery."
Dru Andrew
14:56 27 Jul 21
"The technician who came to my house was above and beyond! He really did everything he could to get me up and running safely and as quickly as he could, my house is under construction at the moment. Upon the technician leaving, I had hot water within 30 minutes, so I was able to take a much needed shower!Please give this man a raise! Nice guy too!!"
A Medina Medina
13:44 09 Feb 21
"Great company. Great peopleWorking there. 5 stars all the way."
C.L. Moore
19:08 09 Jan 21
"There was some confusion about my Suburban Propane bill. The customer service rep (Ms. S.L.) resolved it right away. She also made a change in the timing of the delivery that will help me immensely. Her courtesy, professionalism, and knowledge was excellent. I would unreservedly recommend Suburban Propane because of the exceptional customer service provided by her."
Mary Lovett
18:10 05 Jan 21
"Today tech Jeff H came to my daughters house to preform a service. Of course the servicemen have got to be tired by now, but when my 2 yo granddaughter wanted to watch and ask 100s of questions Jeff took the time to talk to her and make her feel better about the strange man in her house she was first afraid of.He even took time to look at her polished toes. Thank you Jeff! That's the type of service lacking by so many companies!"
Javier Prieto
19:09 20 Oct 20
"These guys are Awesome.Great costumer care and support team. Thank you!"
Frederick Conroy
20:44 16 Dec 19
"Very impressive service call by Suburban Propane. Outstanding representative. Answered all my questions about product. I would highly recommend. Fred"
steve ruggiero
20:50 25 Nov 19
"as always you have been exceptional in service and always have such nice people to deal with. have you guys for 10 years and now that i have you for heating as well as my stove the service is the same . GREAT"
Dorothy Maggio
01:15 13 Nov 19
"My delivery driver was very nice and answered a few questions about my propane pricing as a member of a fuel club. Great price and consistent service to my home for over 25 years."
luisa hines oriordan
02:52 31 Oct 19
"Very good company - great price and various choices to purchase. bBUT clear communication between customer service- repair staff and actual customer needs some work. Insuring the customer hears from you directly is important. Thank you for calls after complaint - hopefully future issues will be handled better."
tom t
19:57 11 Oct 19
"Excellent service. They delivered fuel oil the next day. The Suburban representative provided some very good advice. The billing department was very helpful as well."
Ciara Laclair
15:46 25 Sep 19
"Great service! Quick response! Budget plan makes life easy and customer service is very helpful."
Art Costa
13:25 25 Sep 19
"The Suburban technician went the extra mile to make sure we were connected when an unexpected new stove arrived during his routine furnace inspection. We had our much loved lasagna that night. You ROCK, John ! Thanks so much."
Aaron Simons
19:14 11 Sep 19
"Tim is the best. Makes me feel very safe. Would give 10 stars"
Patricia Brennan
19:43 19 Aug 19
"Excellent telephone service. Polite, knowledgeable, and caring individual. I must say, she was refreshing to talk toPatricia Brennan, Charlemont, Ma"
Jared Bouzan
21:05 11 Dec 18
"I recently wrote a review here unpleased with the customer service. I have to say Terry called me and straighten things out. I was overly impressed he called and asked about the issue. This changed my mind 180 on Suburban. I wish more companies did follow up like this. Kudos!"
amanda coombs
21:20 06 Nov 18
"I have been using Suburban Propane for a couple of years now.When I found out I was pregnant I wanted to make sure my home was safe and warm.Everyone in the Greenfield office has been amazing to work with.After the birth of my daughter we moved to a bigger home.Mary L in the Greenfield office made sure everything was taken care of for our move in so I didn’t have to worry about a thing, except for my beautiful new daughter.I really appreciate that the staff in Greenfield understand I am more than a customer, and my home is more than a stop."
Carrie Hill
21:59 05 Nov 18
"I am very happy with the customer service I get from Suburban. I usually speak with Mary that works in the cubicle right directly in front of you when you walk in. She is always very pleasant and professional and always tries to accommodate and h elp however she can. Its always comforting to have a kind and professional person behind the desk when you are dealing with paying bills and business type interactions so thats why i am giving 5 stars. Thank you Mary H!"
Mia Taylor
21:55 20 Apr 18
"I just got off the phone with a woman named Jordan (I never asked how it’s spelled) in the Greenfield MA office, it’s late on a Friday afternoon, she mentioned her computer was having an issue today, despite both those facts she couldn’t have been friendlier or more helpful. Give this lady a raise or something!!"
Andrew Irving
15:08 05 Sep 17
"We've had good luck with Suburban Propane supplying both our fuel oil and our fuel propane. They are prompt and punctual with their deliveries, and are always able to give us accurate times. Sometimes those times are longer waits than we'd prefer, although for a (Very high) fee they're willing to make urgent deliveries if needed. Their prices are comparable to other companies in the area."
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