ADDRESS & PHONE:
12575 Charles Drive
Grass Valley, CA 95945
- M - F: 8:00 am - 5:00 pm
- Sa-Su: 9:00 am - 4:00 pm
Forklift Cylinder Service
Remote Tank Monitoring
WHAT OUR CUSTOMERS HAVE TO SAY:
05:05 22 Jun 18
"Every person I have come in contact with has been AMAZING, I am new to the area, Lora has gone above and way beyond to help me! Ryan the new Manager has also been very helpful, And their customer service is what customer service should be, once again AMAZING!!! THANK-YOU for all your hard work!"
17:08 08 Apr 17
"Suburban propane is the best. Their prices are fair and the staff always answers my questions and concerns professionally. I had an issue with the buyer of my home not paying me for a full tank of propane and because of them I finally received my money!"
17:33 25 Jan 17
"Had a safety inspection and the serviceman was very helpful and thorough in answering my questions. I put three stars because every time I talk to the office staff, they use high pressure sales tactics to get me to fill my tank sooner than is necessary."
16:58 13 Sep 16
"Suburban Propane has always given us excellent service. They came out on Christmas Eve last year with a days notice because we forgot to check our tank in time. They have helped us out with lower their minium amount because we were in between pay days. Everytime l call they take the time to ask how l am doing and answer all my questions. The drivers that do deliveries are always so nice and friendly. We have been with them for almost 5 yrs now and l wouldn't trade them for any other propane company. Keep up the AMAZING WORK YOU ALL DO at SUBURBAN PROPANE in GRASS VALLEY We APPRECIATE it and HAPPY to have costumer service like you company in our community. THANK YOU"
19:20 07 Mar 19
"I've had pretty good service from Suburban over the years but this year, I've had a lot of problems. I'm on auto-fill but have had to call every month this winter. Finally last month, I talked to Ryan & my auto-fill date was re-adjusted. So I thought this month would be fine. I even called to confirm that my delivery would be this past Monday & was told yes. This morning my heater was blowing cold air. Went to check & I was out of propane. When I called, I got a sorry but no explanation on why the delivery wasn't made. I am waiting going on 2 hours for the emergency delivery so I can have heat & hot water."
23:21 05 Mar 19
"Seems like a good deal because they do have the lowest rate anywhere in the foothills BUT on the "will call" plan my gas gauge got stuck and I ran out because it went from saying 60% to being absolutely zero. The customer service people are ALWAYS super friendly but I got frustrated because then when I changed my plan to a "auto fill" plan I ran out of gas 3 more times each time it was because the float connected to the gauge was getting stuck which I reported EVERY single time but STILL everytime I was charged a $75 service fee because they had to re-pressurize the lines. Now because I was on auto fill but am moving I have a big fat bill I have to pay BEFORE THEY WILL STOP FILLING IT! They also told me there's no way the waive the fee for the tank running completely empty even though it IS because of faulty equipment. I'm really frustrated with the entire situation but they're still better to deal with than Brown's gas so 💁........ Just have to add I did call them back to cancel service and settle up and the customer service rep Mindy who answered was AMAZING she's going to make sure the default in the tank is handled as soon as it's empty again and she's sending out a driver to fill our tank tomorrow and rightly so, waiving the damn service fee because the faulty equipment is not my fault. So I am giving some stars back. I also have to say their delivery guy Bill is always super nice and makes sure our pilots and gas lines etc are safe ❤"
01:19 28 Aug 18
"Suburban Propane is excellent! Great customer service, from the office staff, to the delivery and repair services staff! And they always have the best prices in town (for my customer owned tank), by usually .40 to .50 cents or more per gallon! They've got our tank fill business for the last few years, and I'm confident in their service and competitive pricing, so I'll be sticking with them! Best around for sure ☝👍"
01:20 02 Jul 19
"Suburban Propane has the most pleasant and friendly office staff I have dealt with in Grass Valley. It's great to hear a "happy" voice on the other end of a business phone call. My husband has taken our bbq tanks for fill up, is always waited on immediately, with friendly service. The delivery crew are great too. Thank you for great customer service."
22:20 06 Aug 19