ADDRESS & PHONE:
SERVICE AREAS:
Proudly serving Western-Central Oregon. West borders running from Yachats to the north and Bandon to the south. East borders from Oakridge to the north and Tiller to the south.
STORE HOURS:
- M - F: 8:00 am - 5:00 pm
- Sa-Su: Closed
SERVICES OFFERED:
Propane
Heating Oil
Kerosene
Auto Gas
Appliance Sales
Appliance Service
Cylinder Refills
Forklift Cylinder Service
HVAC Sales
HVAC Service
Remote Tank Monitoring
Service Plans
Tank Installation
Temp Heat
Water Conditioning
WHAT OUR CUSTOMERS HAVE TO SAY:
Rhonna Marsden
21:06 05 Apr 23
"Yesterday (4/04/23) a nice man repaired the regulator on our propane tank then tinkered with our gas fireplace and actually got it running! We bought this home in Florence OR three years ago and the fireplace has NEVER worked! Thank you, thank you, thank you from the bottom of our hearts."
Sylvia Jean Kjaer
22:42 17 Feb 23
"what a refreshing experience to deal with great, and friendly employees! They take the time necessary to let you know when they will be at your home, and do outstanding install and propane refills. So glad I picked this Company for my propane needs.Sylvia K."
Dorothy E
16:11 31 Jan 23
"Very positive experience. Office staff and delivery drivers have been very nice and helpful. They are the only company in the area that will deliver to permanent set RV`s and I appreciate this so much."
Tim Lind
20:00 04 Jan 23
"These guys are Awesome!Dependable, honest service and they go above and beyond what is expected!"
Craig Einhorn
18:00 04 Nov 22
"I love this company! They were professional and went out of their way to help me."
Larry Kooker
18:48 07 Sep 22
"Gary our field service technician was excellent. Knowledgeable, friendly and efficient. Went out of his way make sure regulator and cook top stove gas orifices we're adjusted perfectly."
Jay Hutton
17:14 27 Jul 22
"Simply great, courteous, fast and friendly. Good experience all around."
tjbonn
15:25 25 May 22
"Wonderful customer service and very knowledgeable employees!"
Mary VonRanker
20:21 11 May 22
"They thoughtfully communicated throughout the process of ordering and delivering. Even when they had to reschedule due to staffing issue, they made sure all my needs were met."
nan boyce
14:07 11 May 22
"Suburban helped me get new service quickly. The two gentleman doing the on site work were great. Very helpful and informative."
Art Cady
04:09 04 May 22
"Dependable, great service at a great price!"
Andrea Woodrich
04:32 17 Mar 22
"We recently switched to Suburban for our propane after 10 years with another company. The cost per gal was 1/2 of what we had been paying, we easily were connected with a live service agent who was able to set up service in a very timely manner. Everyone we encountered was pleasant and helpful. Wish we had made the switch years ago!"
Sally Jo Donahue
21:13 20 Oct 21
"We just switched from Amerigas to Suburban. Suburban made the transfer quite easy. Garry came out and installed our new tank, and went above and beyond in his service. He was professional, worked quickly, and thoroughly checked everything before leaving, including our new stove. The staff I have dealt with by phone, have also been very helpful and considerate."
jlay
15:35 07 Oct 21
"Suburban went above and beyond to certify a tank for me that would have otherwise been difficult and expensive replacement, not to mention a long wait for it! Surely appreciate their helpfulness and resourcefulness!"
Regi Vaughan
20:38 19 Jul 21
"From the beginning to the final completion what a great team you have field personnel and office staff what a wonderful experience it was working with you all thank you"
Mj Green
20:09 11 Nov 20
"Good, old-fashioned customer service is practiced at this branch of Suburban Propane. Its easy to speak to someone on the phone (not a robot!) and the person I spoke with (Shelby) was incredibly professional and super helpful. She held my hand through the technology bit of setting up auto pay, she helped me determine the best propane service program for my needs, she even reached out to me when I failed to return some important info that would allow me to get their auto-fill service-- she didn't want me to run out of gas in a cold-snap, so she went the extra mile to help me get that set up! Nowadays, customer service is provided by robots and automated systems-- which I dislike greatly. But this company must have some solid old school values-- at least their employees convey that! The kid that came out to install was friendly and helpful. The guy who came to refill was also. All around STELLAR experience with this company. And you know how rare that is these days.I really appreciate this branch of SP."
Kevin Street
23:17 21 Oct 20
"I started communicating with Suburban Propane in January 2020. I had spoken with other propane suppliers but Carita stood out as she was very knowledgeable and easy to talk with. She answered my questions, offered advice and responded quickly to my requests. During the following months I spoke with Carita, Shelby and others. They were all very friendly, knowledgeable and VERY willing to help.From that first call, over the next 8-9 months EVERY experience I have had with Suburban Propane exceeded my expectations. Everyone I spoke with there made me feel like I was their most important customer, even before I became one.Richard visited my home site and helped me understand my options and answered my many questions. I felt we was more concerned what was best for me instead of what was best for his company. He was prompt and focused on doing the right thing the right way.Things got better once I became a customer!Suburban Propane over delivered on all the promises they made to me. They exceeded my expectations and I cannot understand why anyone would pick any other service.The only issue is I have is I wish I could give them 12 stars instead of just 5.Thank you Suburban Propane of Eugene."
Leslie Sallee
01:32 21 Oct 20
"Knowledgeable, fast, friendly service at a reasonable price."
james capodanno
23:05 31 Mar 20
"took a tank to be recertified,they were very friendly,and Iwaited there for them to be done."
alfonso diago
23:27 09 Mar 20
"excellent service, being over here on the coast its nice to have such good service."
Laura Mays
20:15 12 Nov 19
"Always a pleasure to work with!"
Lewis H. Campbell
17:20 13 Aug 19
"This operator has gone beyond helpful as he has filled our tank when we were completely empty during the winter. My hat is off to his service.I would appreciate the installation of a gauge on our tank to prevent this from happening again. I have spoken to the office, but no assistance has been given. Lewis Campbell"
Jeffrey Sprague
05:43 24 Jan 17
"Friendly and confident place to get propane service"