ADDRESS & PHONE:

SERVICE AREAS:

Providing local sales and service to the Greater Charlotte Metro Area including Shelby, Statesville, Salisbury, Albemarle, Concord, NC, Rock Hill, SC, and surrounding areas.

STORE HOURS:

SERVICES OFFERED:

WHAT OUR CUSTOMERS HAVE TO SAY:
David Carpenter
23:03 04 Oct 22
"Brad came to the house to set a 120 vertical and tested the lines he is a Great person and was very friendly I highly recommend Suburban propane for your Gas needs"
Mark Ptacek
14:45 07 Sep 22
"More than a Propane company! Each member is superb, treats you with respect while giving you prompt service!"
Ed Zarzyski Jr
00:03 05 Aug 22
"Suburban Propane Team Members are Awesome! Hara and everyone that helped me were just super. Thank You!"
Bill Delnegro
22:34 03 May 22
"Justin was a friendly and knowledgeable person."
Melody Ballard
14:28 04 Jan 22
"Customer Service is top notch here!! Really wonderful group of people and great pricing!!Our business just recently acquired an additional warehouse and we ran into a propane emergency where we needed tanks for our new forklifts, before they delivered. I was calling around the day before New Year’s Eve and after a few disappointing calls reached (I believe) Brian who put me in contact with Carol the Regional Sales rep. She is wonderful! Not only is she able to get us set up as a new customer but she brought 2 tanks with her the next day (on a Holiday!!) to get us by until we can have a cage installed. Truly amazing service!!I have also been working with Tammy who is the Office Manager, she has been very friendly and a great help in getting us set up as a commercial customer as well!I look forward to our ongoing relationship with this great group of people!"
Marquita Fields
18:29 20 Oct 21
"Brian was very patient and informative.He was truly a joy to speak to!"
james
22:41 09 Oct 21
"Very easy to deal with when I had a customer service issue"
debbie dula
03:11 08 Oct 21
"Just wonderful thank you so much. Bradley went over and above to helpme learn to use my new gas range and made sure it was safe in everywayEveryone at Suburban Propane was wonderfulThank you so much"
Sandi Staley
20:26 02 Oct 21
"We bought a house this summer with a Suburban Propane tank and they sent a technician out to check the safety of the 2 fireplaces. He was great - very thorough, pleasant and informative."
Sherri Ross
18:33 06 May 21
"Due to unforseen circumstances, our company had a urgent need for a very quick delivery. The customer service person who answered my call, Selena, explained the problem to me and went out of her way to fix it. She set up a rapid delivery and made sure our account was updated with all necessary information for smooth future deliveries. Her customer service was outstanding!"
Shirley Sherin
14:55 18 Mar 21
"Excellent customer service. On schedule and very professional with insulation of tank and gas delivery."
Stephen Lynip
13:51 28 Dec 20
"I happened to be present when the Suburban Propane delivery was made. The driver is a delightful man who worked competently and chatted easily with me. I was less impressed with being charged over $4/gal due to my ordering only 100 gallons and having previously cancelled my standing contract with Suburban."
Kelly Gustin
21:02 20 Nov 20
"I am a long time Suburban propane customer and twice have had my tank flipped on its side from flooding water. In both cases, Suburban was prompt, and as it happens, in both cases they came out with a replacement tank, set it up, tested the lines and gas appliances out, explained to me about credit for the remaining gas in the tank. This last time, within two days another delivery of gas was made to top off the new tank. I am extremely satisfied with the customer care I received!"
G2NC2008 LLC
00:12 17 Nov 20
"New service customer and had a very smooth installation of a new tank."
Shari Lyons
19:24 11 Nov 20
"Very impressed with the professionalism and dependability of this company. They went above and beyond to make sure we had everything we need. Highly recommend."
Dawne R
20:58 16 Sep 20
"Worked with Celina at Suburban Propane over the phone. Super helpful. Very knowledgeable. Helped me work through and solve a problem with a wonderful solution. Anyone can sell Propane. But Suburban's customer service on site and over the phone is phenomenal and takes it to another level. Highly recommend."
Michael Hite
02:51 10 Mar 20
"I was hung up on by a rude individual with your company. Once I contacted my local branch I was very satisfied with my customer service I would give the Charlotte branch five stars unfortunately I have to give you only three stars very fast service nobody knows your price day to day. you need to take care of your customers with a guaranteed rate not a guessing game every year there's plenty of other companies out there that can supply propane and I've been a little customer and then we'll continue to be as long as everybody's fair"
Chrissy Helton
01:40 16 Jan 20
"The service was timely. The driver was pleasant. The delivery was great v"
ann perry
00:10 16 Jan 20
"No problems at all. Really like the monthly payment plan."
Jason Simpson
18:11 05 Dec 19
"Hera is an absolutely superb, fantastic and friendly customer service representative. She always meets my needs with a caring, heart and voice. 3 stars because it took 3 weeks after I paid and 3 phone calls that I initiated for my propane to be delivered. No customer service from the delivery side. If you don’t call, you will never know when your propane will be delivered."
Grace Plattenberger
02:10 31 Oct 19
"everything was great they were out fill my tank before i ran out of gas.thank for great service"
Jeff Hughes
19:04 30 Oct 19
"Suburban Propane is awesome. I love the program you can buy into to lock your rate in at an affordable and awesome price. I would recommend Suburban Propane to everyone who uses gas."
Pam OHara
13:45 19 Sep 19
"I have used suburban for 24 years. The customer service by both the office and delivery staff are consistently excellent. They are kind, pleasant, wiling to assist and knowledgeable."
David Yannello
14:13 18 Sep 19
"Great company, I never have to worry about running out of gas"
m-crew crew
18:10 06 Aug 19
"Unexpected surprise to see the gas man pull into our driveway. He was nice friendly and cheerful. I was able to speak with someone concerning my bill and was satisfied with their friendliness and "can do attitude" ! Good job for a 5-star company!*****"
henry russ
15:11 24 Jul 19
"First time Ive had an issue with Suburban. First they change delivery date and then they bill me the wrong amount per gallon. finally got this correct but wonder what would have happened if I had not called and asked for a correction"
Christine Winchester
16:35 04 Apr 19
"Working with Suburban Propane was a easy, streamlined and wonderful experience from the initial request, excellent pricing, scheduling of the technician for the install, filling of the tank and payment. Carol, Tammy and Kevin were amazing and every time I called I got excellent help. I would highly recommend this company."
Christine Winchester
16:23 04 Apr 19
"Working with Suburban Propane was a easy, streamlined and wonderful experience from the initial request, excellent pricing, scheduling of the technician for the install, filling of the tank and payment. Carol, Tammy and Tammy was amazing and every time I called I got excellent help. I would highly recommend this company."
Jennifer Irvine
13:43 14 Mar 17
"Awesome company to have for your needs."
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