"I was hung up on by a rude individual with your company. Once I contacted my local branch I was very satisfied with my customer service I would give the Charlotte branch five stars unfortunately I have to give you only three stars very fast service nobody knows your price day to day. you need to take care of your customers with a guaranteed rate not a guessing game every year there's plenty of other companies out there that can supply propane and I've been a little customer and then we'll continue to be as long as everybody's fair"
01:40 16 Jan 20
"The service was timely. The driver was pleasant. The delivery was great v"
00:10 16 Jan 20
"No problems at all. Really like the monthly payment plan."
18:11 05 Dec 19
"Hera is an absolutely superb, fantastic and friendly customer service representative. She always meets my needs with a caring, heart and voice. 3 stars because it took 3 weeks after I paid and 3 phone calls that I initiated for my propane to be delivered. No customer service from the delivery side. If you don’t call, you will never know when your propane will be delivered."
02:10 31 Oct 19
"everything was great they were out fill my tank before i ran out of gas.thank for great service"
19:04 30 Oct 19
"Suburban Propane is awesome. I love the program you can buy into to lock your rate in at an affordable and awesome price. I would recommend Suburban Propane to everyone who uses gas."
13:45 19 Sep 19
"I have used suburban for 24 years. The customer service by both the office and delivery staff are consistently excellent. They are kind, pleasant, wiling to assist and knowledgeable."
14:13 18 Sep 19
"Great company, I never have to worry about running out of gas"
18:10 06 Aug 19
"Unexpected surprise to see the gas man pull into our driveway. He was nice friendly and cheerful. I was able to speak with someone concerning my bill and was satisfied with their friendliness and "can do attitude" ! Good job for a 5-star company!*****"
15:11 24 Jul 19
"First time Ive had an issue with Suburban. First they change delivery date and then they bill me the wrong amount per gallon. finally got this correct but wonder what would have happened if I had not called and asked for a correction"
16:35 04 Apr 19
"Working with Suburban Propane was a easy, streamlined and wonderful experience from the initial request, excellent pricing, scheduling of the technician for the install, filling of the tank and payment. Carol, Tammy and Kevin were amazing and every time I called I got excellent help. I would highly recommend this company."
16:23 04 Apr 19
"Working with Suburban Propane was a easy, streamlined and wonderful experience from the initial request, excellent pricing, scheduling of the technician for the install, filling of the tank and payment. Carol, Tammy and Tammy was amazing and every time I called I got excellent help. I would highly recommend this company."