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"Their communication leaves a lot to be desired. Bought a home in NJ and decided to bundle propane and Oil to see if I could get a discount. Only discount is on first fill (OK) but after I signed agreement was told first fill by Nov 18 a little more than 2 weeks away, still have a mostly full tank.(I was given bad info, Agreement actually says Dec31st.) Representative also called the sellers and reminded them to charge me for the remaining oil in tank which was not in original agreement costing another couple thousand dollars. Thanks Suburban. (Owner did call me to apologize and straighten out the situation, so thumbs up)"
14:46 19 Nov 21
"Excellent service and customer care !AA ++"
14:34 29 Sep 21
16:39 18 Mar 21
"Great customer service. I spoke with Herb. He’s such a nice guy and help me with everything I needed. Thank you Herb!"
18:55 11 Nov 20
"Customer service is great but turnaround response from technicians is slow"
00:12 10 Oct 20
"Very professional and when you need them they always respond.Spot on and they take care of their customers."
23:25 17 Aug 20
"Suburban Propane helped me understand propane use ! I had never in my life had propane as an energy source. The office people were very nice and accommodating. When Josh came to my home he explained everything to me clearly. I was able to sign the paperwork and pay the bill then also. I did not have a printer so this helped me a lot. I cannot say enough about how pleased I was with Suburban Propane ——"
14:25 06 Jul 20
"Fast service by friendly knowledge delivery driver. Office personnel are also friendly and professional"
19:06 17 Dec 19
"Service is very good but price of oil is high. I've thought about shopping around for another supplier. Been a customer for well over 30 years and will hate to switch."
14:28 25 Nov 19
"Been a customer for years. Always reliable and pleasant service. Have freely recommended them to neighbors."
04:05 18 Nov 19
"we have, for many years enjoyed a working relationship with suburban and esp.with suburban people at this site, but this year we felt a bit dirtied and disappointed to learn that despite a reduction per gallon in propane from last year we wound up paying about $97 more. come to realize after reading the new contract that the price now includes 7 deliveries instead of 5 and the price for the delivery has also increased, along with something else which eludes me now, but there was no actual savings. this seemed to be kind of unfair since it truly eliminates any savings coming our way through early buy. like, where exactly is our incentive? secondly, the office is set up like a call center, with no seats available. not everyone does the computer thing, some of us prefer a face to face meeting so questions are answered without phone or people interruptions. even at the bank you get an office to sit in and a person to give you a conversation and a smile before cash is handed over! thirdly, we are very saddened to see our delivery man retiring makes you wonder why, since he has been such a pro- team suburban guy. in any event, he certainly was professional, timely with deliveries, AND personable. we wish him the best and hope wherever his job opportunities lead him, that he will be very much appreciated by new employers. if he is retiring for self rest, we say, "mazel tov" and full speed ahead!"
18:57 30 Oct 19
"Everyone from Suburban Propane is extremely nice and polite! They come on time, and understand peoples busy schedules. Great company!"
00:28 09 Oct 19
"Suburban Propane was excellent as usual.A gentleman,Tom,delivered..a respectful,efficient gentleman.Mt.Van Auken efficiently schedules delivered.Very pleased."
18:38 08 Oct 19
"Exceptional service as usual Very good company to have as our fuel supplier"
19:28 03 Sep 19
"We have been with Suburban/Agway for 30 years and have received excellent service. Recently there's been some miscommunication (not stating by which party)but they have always fixed the issue(s) and provide some form of compensation for our inconvenience."