Providing local sales and service to Eastern Tennessee including Chattanooga, Cleveland, Athens, Cookeville, Knoxville, Smokey Mountain Region and surrounding areas.



Jim Holt
07:16 14 Mar 23
"We contacted several propane suppliers for propane service installation at our residence. Suburban was able to schedule us weeks earlier than the others. They resolved some installation issues. We're in operation and are please."
K. Leatham
17:55 31 Jan 23
"From the first phone call to get an account set up to the installation of the tank, Suburban Propane has been awesome! I initially called another propane company and after 30 mins on the phone they still could not get me pricing. Suburban Propane got me pricing in just a few minutes. I highly recommend them!"
Brad Buttermore
10:38 01 Nov 22
"The only reason i didn't rate them a five star is that actually becoming a customer and getting the process scheduled and implemented was a problem. It put me two months late with the install.However, the install guys, from the delivery of the tank, the excavating and setting of the tank and the hook up and testing were all stand up people. They were on time, friendly and did a good job.Thank you to Kerry for finally getting all the scheduling handled for me.Brad"
Tony Talley
21:51 28 Oct 22
"Service/installation tech. was very courteous and timely. Had installation of tank and line to house done within an hour. New installation so I'll have to do an update on filling tank at a later date. Lady I've spoken with about tank installation and pricing was very informative and helpful. I hope every in the future is as easy. Thank you all and good job!!"
John Harper
18:19 20 Aug 22
"Matt, who delivered our tank, was very courteous and extremely helpful. He went out of his way to place the tank where we wanted."
Timothy Colvard
20:50 05 May 22
"It's been a long time since I've been so thoroughly impressed by a company, their customer service and technicians. Mike (installer), Laurie (CSR) among others; did everything in their power to establish a professional relationship with us and made the installation of our whole-home generator a success."
22:18 08 Mar 22
"Everyone i have dealt with at Suburban Propane gives me the impression that I am a valued customer.The ladies I talk to by phone are always helpful, friendly, communicate clearly, and know their job well.My gas has always been delivered when they say it will be or sometimes early.The delivery guys are friendly and take safety seriously. When I have a question they give me an answer I can understand."
Vicki L.
18:58 30 Dec 21
"Couldn't be happier! I would rate them well above 5 stars. Especially their customer service!"
Steven Cannon
13:43 23 Nov 21
"Great customer service. EVERY rep we have encountered has been super helpful"
Adam Jones
15:52 25 Oct 21
"Tamika is the most helpful and courteous agent I have encountered since the pandemic began. I appreciate her excellent customer service and she is one of many excellent Suburban Propane employees! I have been a faithful customer for over 4 years and will continue to be because of their 5 star customer service!"
Tony Clark
14:35 07 Sep 21
"Ron was fantastic, he took extra time to show and explain all aspects of his visit. I highly recommend him."
Greg Waters
16:15 05 Aug 21
"Delivered on time and will match any lower prices in the area. Great service"
James Fella
12:26 21 Jul 21
"Arrived om schedule and was very efficient in replacing tank"
Terence Shea
18:00 18 Mar 21
"Very satisfied with the installation of a larger propane tank by Ronnie. He arrived as scheduled, he courteous and made sure I was aware of the safety procedures."
Vickie Albright
17:31 18 Mar 21
"Great company to work with super nice people"
Gary Shaffield
15:49 18 Mar 21
"Former supplier said our 1000 gal inground tank was bad. Suburban offered to test the tank, even after reporting it was supposed to be bad. The showed it to be in good shape . Thank you for being so helpful."
16:25 31 Dec 20
"My first encounter to inquiring about new service was Suburban answering the phone with “how can we exceed your expectations today?” They did and have continued to do so with subsequent contacts. I’ve had to revise my order several times and the customer service continues to exceed expectations. In addition they send text messages when a visit to your property is in progress. Thanks Suburban for making this happen so flawlessly."
22:27 23 Dec 20
"Had an issue with our tank and they came within 15 mins. Definitely would recommend. Customer service is 5 star!"
Sharon Mcrae
19:43 23 Dec 20
"Suburban propane Athens office went above and beyond scheduling us for new service. Three times we had to change the schedule due to issues with closing of home. The ladies in the office were fantastic and professional. The installer was easy going and professional. I highly recommend this company"
chad nagel
19:23 11 Nov 20
"The suburban boys took care of me, Ronnie was the best service tech I have ever had in my home. His attention to detail is 2nd to none. Keep up the great work y'all"
Toni McCormick
18:59 11 Nov 20
"Notified us about arrival and then arrived on time. Explained everything they were going to do. Worked until after dark and repaired the landscaping they had to dig into."
B.J. Purser
02:53 21 Oct 20
"I'm extremely happy with the level of service I received from Suburban Propane. They were willing to work with me and we came to an amicable solution. Very satisfied with the treatment I received."
Frank Richardson
10:29 13 Oct 20
"Was the fastest scheduling of a appointment. The driver was on time and very polite. He was respectful and knowledgeable. Had tank put in and connected with no issues. He tested it and was gone in 30 minutes."
kris bookhardt
22:25 27 Aug 20
"I looked on my camera at home and noticed a truck was filling my tank. The driver was talking to my dog and even threw him some dog treats afterwards. Good to see caring and kind people do still exist. Nothing but praises for Suburban Propane!"
Pete Gammon
18:17 16 Jun 20
"Best service around. Friendly staff, fast and efficient delivery people, very dependable"
James Owenby
01:32 10 Mar 20
"Did a great job. Brought a tank the next day for my shop tankless water heater. Filled within a few days."
James Owenby
01:32 10 Mar 20
"Did a great job. Brought a tank the next day for my shop tankless water heater. Filled within a few days."
Robert Schultz
20:29 08 Jan 20
"They are a good company and reliable. Each month without fail, they have stopped by, check our levels and if needed, added propane to our tank. I am happy to recommend them to you!"
John Bacilek
18:31 17 Dec 19
"I called Suburban to order a delivery. They said they would deliver it on Saturday, and that is when they arrived. No questions or issues. The delivery person left a bill, which I paid over the phone with a credit card. So a very easy interaction."
Donna Holloman
18:09 17 Dec 19
"Suburban Propane has a contract with our landlord to come check our trailers on a regular basis and fill as needed. We, as tenants, pay a certain sum to our landlord for that service. That being said, last week one of their drivers came out, checked 1 trailer, then left. My propane was low and he didn't even bother. Last evening another Suburban truck came out to check on a reported possible leak. I approached the driver, known only as "driver ID #205, and asked if he could fill my tank because it was very low. He very graciously told me "I can do that" and commenced to filling my tank. Not only did he do that, but he went house to house and left new calendars for us.I have seen this driver here before and when he shows up, he checks every tank to see if it needs filling and then fills them if needed. This driver is a phenomenal asset to Suburban and I just want to say thank you!"
Dennis McQuillin
17:14 03 Dec 19
"Great customer service. There overall attitude and helpfulness was top of the line. I value that as much as anything when dealing with any product or service. Jennifer at the office was very informative and thorough. She even helped coordinate the process with my plumber and their installers. I am very pleased."
Chris Truelove
15:37 01 Dec 19
"New Homeowner! I checked with several propane companies in my area. Suburban was very competitive with the competition and got it hooked up within 7 days after agreement. Jennifer provided the best customer service. She responded back to me quickly. Hope to work with Suburban Propane for a long time. Will keep my experience updated."
Shaamanda Panda
21:16 10 Nov 19
"Staff is easy to work with and always ready to help. They provide a great service and look out for their customers"
20:42 08 Nov 19
"Customer service in the office is AMAZING! Amanda and Clareece helped me through the entire process and made my life easy. IF you want to work with GOOD people who will take the time to not only help, but actually listen and attempt to fully understand your needs this is the place. THEY ARE WILLING TO DO MORE AND GO ABOVE EXPECTATIONS TO MAKE YOU HAPPY. I have read the reviews about cost and you get what you pay for and your paying for outstanding service. The pricing isn't the lowest but I can tell you its not the highest or that far off so I'm willing to pay to not have to worry about the little things...Thanks for the hard work you put out to get me ready for winter. YOU GUYS ROCK"
18:40 30 Oct 19
"Always great, friendly service from the Suburban Propane team. We recently had an emergency refill request due to a faulty appliance that emptied our tank. Suburban was able to coord the refill precisely with the appliance repair (including relighting our pilot lights and doing a leak test) so that we didn't lose any additional gas. Great service, friendly staff!!!"
Neal Davis
14:12 10 Oct 19
"The service people working out of the Cleveland, Tennessee office are friendly, considerate, helpful, thorough, and highly competent. We have only had excellent service from them, beginning with delivery and installation of the underground storage tank and continuing through all subsequent deliveries. The office people working in Cleveland also have been exceptional in all my conversations with them!"
Betsy Deacon
18:49 08 Oct 19
"Driver was extremely amiable. My driveway is really bad, and when that was mentioned, he said he had seen worse. He also said the branches across the driveway had been improved, though its been a year since we cut them. I was hoping he wouldn't come for another few weeks to give me time to fix things. Now I am soooo relieved and he was so kind."
Dick and Anne Parkhill
19:34 18 Sep 19
"Your delivery service was excellent and the driver was friendly and courteous. We are satisfied customers."
Lonnie Mabley
22:23 20 Jan 19
"Our church has been dealing with Suburban's Athens, TN office for 19 years. We have an elderly member and his wife (about 90 years old) that bought a home last year and as heating season was coming on they tried to get propane delivered to their home. The wife has terminal cancer and without propane for heat they have only had a space heater and heating pad to help them stay warm, and they have not had a functioning hot water heater. The couple own their own propane tank and for three months they have tried to get three different companies to deliver propane to them, but have always gotten the same answer, "our regular customers come first." One company made some feeble attempts to schedule a delivery, though after their driver had been out sick they indicated that they were behind in their deliveries due to his illness, and continued to delay. With temperatures forecasted to be only 19 degrees by Sunday night , I grew more concerned. As the Head Deacon for our church, at this point I jumped in to see how I might assist them in getting a propane delivery. Last Thursday morning I called the Athens office and explained the situation, but was told that they could not test the tank and lines for leaks until Friday afternoon. They indicated that it would be difficult and perhaps impossible to guarantee delivery by Friday evening, but that they would try their best and deliver gas as soon as possible thereafter. Imagine my delight and surprise to get word about 3:30 PM Friday afternoon that although the tank had a leak, they had hooked up a temporary tank and that our member now had heat and hot water! This was an answer to many prayers! What a wonderful outcome! Thank you Suburban for your concern and compassion for this elderly couples need, and for your dependability, your diligence and your timely assistance. You made their day and ours too!Lonnie M, Benton SDA Church"
brian dudley
10:17 13 May 17
"Customer service is their main concern."
Randy Fisher
14:56 09 Feb 16
"John did a great job connecting our grill, fire pit and outdoor heater on our deck. Good over-all customer service."
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