The Safety Practices & Training Fee (which we formerly called the REG Fee) is charged to recover some of Suburban's safety related costs including, but not limited to, in connection [...]
Category: Fees FAQ
Suburban Propane provides a storage tank for our customers’ use. We maintain ownership and responsibility for the tank(s) at our customer’s property. As owner of the tank(s), we are responsible [...]
Increases in the price of crude oil, diesel fuel and gasoline have affected us all, and in particular, companies like Suburban that deliver their product by truck. These increases have [...]
A Restocking Fee covers the labor cost required to disconnect and pump out any remaining propane from a Suburban Propane owned tank. Labor costs can vary by region and location.
The Closeout Fee covers administrative activities and labor costs associated with closing a customer account, such as issuing the customer a refund, processing a final statement and picking up the [...]
In order to help Suburban Propane recover some of its delivering costs, the MMR may be invoked when the amount of propane delivered is below the level set forth in [...]
This fee may be charged to partially defray the cost of labor incurred to conduct a leak test. Leak tests are required when introducing gas into a new gas piping [...]
This fee is for reconnecting the customer’s gas service following a tank lock-off. Reconnect fees will vary depending on whether or not the reconnect is scheduled during normal business hours.
This fee may be charged to a non auto-routed customer to help defray the added costs of scheduling and completing a special delivery at the customer's request.
This fee may be charged to offset the time and labor involved in the onsite filling of forklift propane gas cylinders.