As a visitor to Suburbanpropane.com, we recognize the importance of protecting your personal information. Although no one can make absolutely sure that every internet communication is 100% secure against every form of interception, we will endeavor to maintain the security of your personal information and ensure that our relationship is as private as you want it to be. In that regard, we utilize Verisign Secure Socket Layer encryption technology to encrypt all the personal identification information you input before you send it to us and we take industry-standard measures to protect the customer data we collect from unauthorized access. If Suburban Propane discovers an error in the technology we use that results in an unintended disclosure of your personal information, we will attempt to rectify the situation. Since Suburban Propane does not control or monitor the privacy policies of the web sites to which it provides links, please note that, if you click through to such a site, you will be subject to that site’s privacy policies, for which Suburban Propane assumes no responsibility.
What information do we gather and how do we use it?
We collect information about your visits, including your domain and browser, and about the pages you accessed on our Web site, in order to optimize your user experience and enhance your time spent with us online. We also receive information telling us what site you came from, which we use for ad placement and tracking. When you send us an e-mail, we will retain the content of the e-mail, your e-mail address, and our response for a limited time, but in no case less than thirty days, in order to handle any follow-up questions you may have. We also use that information to measure how effectively we address your concerns. When you register for promotions at Suburbanpropane.com, we will ask for your:
- Location/Billing address
- E-mail address
- Phone/fax number
which we will retain for future evaluation. We may also ask you to voluntarily provide us with information regarding your interests, demographics, experience with our products, and contact preferences. We use the information to send you offers of products and services customized for your interests.
If you become a member of Suburban Propane’s MyAccount Customer Portal, we will require you to provide us with your Suburban Propane account information, which we will use to post your invoices, delivery tickets and statements. If you choose to utilize the online bill payment features of the MyAccount Customer Portal, we will additionally require you to provide us with your bank account information or credit/debit card information, which we will use solely in order to process your payment transactions. You will have the option to store your checking account or credit card information in the MyAccount Customer Portal for future payments. If you do not choose this option, you will have to re-enter this information each time you wish to make an online payment. By choosing to store your checking account or credit card information in the MyAccount Customer Portal, you authorize Suburban Propane to store such information.
Who do we share information with?
At this time, we do not sell your name or other private profile information to unrelated third parties. Although we have no current plans to change this policy in the future, we reserve the right to do so, and we will post any changes to our plans or this policy on this page. As our business evolves, Suburban Propane may sell, transfer or otherwise share some or all of our assets, including your personal information, in connection with a merger, reorganization, liquidation, dissolution or sale of assets. We may share your information with those companies that are subsidiaries or affiliates of Suburban Propane so that they may notify you of any special offers and/or send you information that may be of interest to you based upon your buying history and/or the information you have given us. We may also provide non-personal, statistical information regarding our customers and/our web site usage to reputable third parties. We also reserve the right to release any account information to: 1) cooperate with any law enforcement or other governmental agency’s investigation of any fraudulent or illegal activity on or through this site, 2) enforce the terms of any agreement or 3) protect the rights, property or safety of our users, the general public and us. Under such circumstances, we may be prohibited from providing you with notice of such disclosure, and we reserve the right not to provide you with such notice.
What about a child under 13 accessing Suburbanpropane.com?
If a child has provided us with personally identifiable information without parental or guardian consent, the parent or guardian should send an email to MyAccount@suburbanpropane.com to remove the information and unsubscribe them from any promotional contact opportunities.
How do I tell Suburban Propane that I don’t want to be contacted for promotional purposes?
By providing us with your contact information you give us your consent to send you promotions, in hard copy or electronic format, relating to products and services offered by us and our subsidiaries. When you register for the My Account Customer Portal, you will be given the opportunity to elect not to receive our promotions. If you would like to unsubscribe from receiving our promotions, please send an email to MyAccount@suburbanpropane.com. You may also click on the UNSUBSCRIBE link contained in any promotional email we send you.