Effective Date: January 1, 2023
- What information we may collect when you visit our website at suburbanpropane.com, our online account management site at account.suburbanpropane.com, websites, webpages, mobile applications, and any other features, subdomains, content, functionality, services, media, applications, or solutions offered by Suburban Propane (collectively, “Services”);
- How we may collect, use, disclose and protect personal information as part of our business from individuals who use or interact with Services (“you” or “your”); and
- What choices and rights you have in protecting your personal information; and
- What to do if you don’t want to receive marketing e-mails from us or if you don’t want us to share certain personal information with a third party.
For users in California: Additional information regarding our privacy practices under state-specific privacy laws is available here.
Suburban Propane’s Services are housed on servers in the United States. If you are located outside of the United States, please be aware that personal information we collect will be processed and stored in the United States, a jurisdiction in which the data protection and privacy laws and principles, including your data subject rights, may not offer the same level of protection as those in the country/region where you reside or are a citizen.
II. Information We Collect About You
Applicable to all Services
To provide you the Services, and through your use of the Services, we may request you to provide us or collect certain personal information. We will indicate on the form whether a particular field of personal information is mandatory or optional. If you choose not to provide certain personal information, we may not be able to provide the requested Services. We may collect the following categories of personal information:
- Contact Data, such as your first and last name, email and mailing addresses, phone number, professional title and company name.
- Profile Data, such as your username and password that you may set to establish an online account with us and any content uploaded to the Service (such as text, images, audio, and video, along with the metadata associated with the files you upload), including the account information relating to your MyAccount Customer Portal.
- Registration Data, such as information that may be related to a service, your account or an event you register for.
- Communications, such as information you provide when you contact us with questions, feedback, or otherwise correspond with us online.
- Transaction Data, such as information about payments to and from you and other details of products or services you have purchased from us.
- Usage Data, such as information about how you use the Service and interact with us, including information associated with any content you upload to the websites or otherwise submit to us, and information you provide when you use any interactive features of the Service.
- Marketing Data, such as your preferences for receiving communications about our activities, events, and publications, and details about how you engage with our communications.
Applicable to MyAccount Customer Portal
We may collect personal information when you set up an account at account.suburbanpropane.com (“MyAccount Customer Portal”), view or pay a bill online, or make changes to your Suburban Propane account through the MyAccount Customer Portal.
We will not collect additional categories of personal information, or use the personal information we collected for materially different, unrelated, or incompatible purposes without first providing you notice.
III. Opting-Out of Promotional Messages
If you register for the MyAccount Customer Portal, you will be given the opportunity to choose not to receive our promotional messages. Whether or not you have an account with us, if you would like to unsubscribe from receiving our promotions, please send an e-mail to email@example.com to unsubscribe without creating an account. You may also click on the UNSUBSCRIBE link contained in any promotional e-mail that we may send you.
IV. Use of Personal Information
We may use or disclose the personal information we collect for one or more of the following business purposes:
- To fulfill or meet the reason for which the information was provided to Suburban Propane. For example, if you request information about products and services when you register for promotions or sign up for our service When you voluntarily submit your Contact Data via the Suburban Propane websites to receive promotional materials, you consent to receive information from us about our products and services.
- To administer and improve our Services, and for testing, research, analysis and product development.
- To provide you with email alerts, event registrations and other notices concerning our products or services, or events or news, that may be of interest to you.
- To respond to your feedback, requests, questions, or inquiries. For example, we may retain your e-mail address and our response to you and use this information to answer your follow-up questions and measure how effectively we address your concerns.
- To customize offers of our products and services. We may ask you to voluntarily provide us with information about your interests, demographics, experience with our products and services, and contact preferences to help customize product and service offerings to our consumers.
- To assist with calls made to our customer service representatives or visits made to service locations,
- To manage your account;
- To create de-identified or anonymous data by excluding and removing data components (such as your name, email address, or other identifiers) that makes the dataset personally identifiable to you, through obfuscation, or through other means (“Aggregated Data”);
- To enforce the terms of agreements or protect the legal rights, property or safety of Suburban Propane or a third party.
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
- Other purposes related to the reasons for which you provided personal information to Suburban Propane.
V. Sharing Personal Information
- Service Providers: We may share your personal information with service providers, and in some cases you may be asked to provide your social security number or driver’s license number directly to credit bureaus and consumer reporting agencies, to the extent necessary, so that we or they can provide you with customer service, information technology, cloud service, web hosting, and marketing and advertising, among other service relating to our products and services, and perform billing and payment functions.
- Corporate Affiliates: We may share your personal information with subsidiaries or affiliates of Suburban Propane, so that they may provide and improve Services, send you information about special offers or products and services that may be of interest to you based on your purchase history, activity on our website and other information that you have given us.
- Acquisition and Similar Transaction: If we sell, transfer or otherwise share some or all of our assets in connection with a merger, reorganization, liquidation, dissolution, bankruptcy, or sale of assets, we may transfer your personal information as a part of the assets transferred as a result of the transaction without your consent.
- Legal Obligations: We may disclose personal information at the request of law enforcement or government agencies; in response to subpoenas, court orders, or other legal process; to establish, protect, or exercise our rights; to defend against a legal claim; to detect, investigate, prevent, or take action against illegal activities or potential threats to the rights, property, or safety of any other person; or as otherwise required by law.
- Aggregated Data: We may share aggregated and statistical information with third-parties to better understand how our Services are used and to improve user experience.
- Professional Advisors: We may share your personal information with our insurers, and other professional advisors, including attorneys, accountants, that need access to your information to provide operational or other support on our behalf.
- With Your Consent: We may ask, from time to time, if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this Policy. We will only disclose your information in this context with your Consent.
VI. Safeguarding Your Personal Information
- Links to Other Sites:
- Use of the Suburban Propane Websites by a Child Under Age 16:
The Children’s Online Privacy Protection Act (“COPPA”), as well as other data privacy regulations, restrict the collection, use, or disclosure of Personal Data from and about children on the Internet. The content on Suburban Propane websites is targeted at individuals over the age of 16. Suburban Propane will not knowingly collect information from children under the age of 16. If you are a parent or guardian of a child under the age of 16 and you believe that you child has provided us with any personal information, you should notify Suburban Propane by sending an e-mail to firstname.lastname@example.org. Upon receipt of the e-mail, we will delete the child’s information, and will promptly remove it from any promotional contact list and database. For more information about COPPA, please visit the Federal Trade Commission’s website at: https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/childrens-online-privacy-protection-rule.
VII. Information about your Website Activity
The technologies we use for this automatic data collection may include cookies. A cookie is a small file sent to your computer as you surf the web. They store useful information about how you interact with us through accessing our Services you visit. The following sets out how we may use different categories of cookies:
|Type of Cookies
Required cookies enable you to navigate our Services and use its features.
These cookies collect information about how you use our Services, including which pages you go to most often and if they receive error messages from certain pages. These cookies do not collect information that individually identifies you. All information these cookies collect is aggregated and anonymous. It is only used to improve how our Services functions and performs.
From time-to-time, we may engage third parties to track and analyze usage and volume statistical information from individuals who visit our Services. We may also utilize Flash cookies for these purposes.
Functionality cookies allow our Services to remember information you have entered or choices you make (such as your username, language, or your region) and provide enhanced, more personal features. These cookies also enable you to optimize your use of our Services after logging in. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize.
We may use local shared objects, also known as Flash cookies, to store your preferences or display content based upon what you view on our Services to personalize your visit.
You may disable the use of certain cookies by modifying your browser settings or making selections on our cookie opt-out page. However, some cookies are essential and required for the proper operation of a website. If you choose to disable cookies you may not be able to fully experience the interactive features of our websites. Each cookie expires after a certain period of time, depending on its use. You can learn more about cookies and interest-based advertising and how to opt-out of receiving tailored advertising or non-essential cookies by visiting resources such as the Network Advertising Initiative Consumer Opt-Out website at https://www.networkadvertising.org or the Digital Advertising Alliance YourAdChoices websites at https://www.youradchoices.com (please note: we do not operate or control these third party sites, and there may be additional ways for you to opt out of online advertising).
- Do Not Track
At this time our websites do not respond to “Do Not Track” signals transmitted by browsers.
- Information that Third-Parties May Collect About Your Activity on the Suburbanpropane.com Website
Third-party services, such as Facebook tracking pixels, Google Analytics, or other data aggregators may collect your information on Suburban Propane’s websites. They do not provide information back to Suburban Propane that links user website activity data to specific individuals. Some of these services may be able to link the user’s activity on the Suburban Propane website with other data and target a message to a specific user when the user is on another web or social media site.
In addition to the above, we have implemented on our websites certain Google Analytics features that support display advertising, including re-targeting. Visitors to our websites may opt-out of certain types of Google Analytics tracking, customize the Google display network ads by using the Google ad preferences manager and learn more about how Google serves ads by viewing Google’s Customer Ads Help Center. If you do not wish to participate in Google Analytics, you may also download the Google Analytics opt-out browser add-on.
For more information on Google Analytics’ processing of your personal information, please see “How Google uses data when you use our partners’ sites or apps” at https://policies.google.com/technologies/partner-sites. If you have questions about an ad or other targeted content that you receive, or how third-party services use your data, you should contact the third-party services directly.
VIII. Retention and Deletion
We keep your personal information only as long as necessary to fulfill the purposes for which it was collected and processed, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements. In some circumstances, we may de-identify, aggregate, or otherwise anonymize your personal information consistent with applicable laws and industry standards so that it can no longer be associated with you, in which case it is then treated as non-personal information.
IX. Contact Us
X. CALIFORNIA RESIDENTS ONLY
The following provisions apply to our processing of information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a California consumer or his or her household (“California Personal Information”). Data privacy and protection laws and regulations in California (“California Privacy Laws”) provides residents of California (“California Consumers”) with specific rights regarding their California Personal Information. This section describes your rights under California Privacy Laws to the extent you are a California Consumer, and explains how to exercise those rights.
a. California Personal Information Collected
We obtain the categories of California Personal Information listed above from the following sources:
- Directly and indirectly from our customers who are California Consumers or their agents
- Directly and indirectly from activity on our websites, mobile applications and/or Services
- From third-parties that interact with us in connection with the Services
- Directly and indirectly from activity on the MyAccount Customer Portal
In accordance with California Privacy Laws, we collected the following categories of California Personal Information within the preceding 12 months:
- Data Category Table under the California Privacy Laws
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
– This category of information is collected from you, your devices, and third parties such as 3rd party social network, including Facebook, LinkedIn, your employer, and public databases.
||Personal Information as defined in Cal. Civ. Code § 1798.80(e)
A name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information (see Cal. Civ. Code § 1798.80(e)).
– This category of information is collected from you, your devices, or other third parties, such as our service provider or business partners.
Characteristics of protected classifications under California or federal law (i.e., age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
* Our employment-related privacy notice will be made available to job applicants and employees.
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
||Internet or other similar activity
Browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
– This category of information is collected from you and your devices.
Physical location or movements.
Audio, electronic, visual, thermal, olfactory, or similar information
||Professional or employment related information
Current or past job history or performance evaluations, or current affiliation with a company and/or professional organization.
– This category of information is collected from you in your capacity as an onsite visitor to our facilities, a business contact we interface at trade and social events that we sponsor or participate in
||Non-public education information
Education information including the name or address of a student or family members, student number, date or place of birth, mother’s maiden name, handwriting, or other information that could identify a student with reasonable certainty (see 34 C.F.R. 99.3 (definitions of “personally identifiable information” and “biometric record”) and records directly related to a student maintained by an educational agency/institution, such as, grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
||Inferences drawn from other PI
Profile about a consumer reflecting the consumer’s preferences.
||Sensitive Personal Information
Social Security Number, Driver’s License Number, State ID or Passport Number
Account log-in, financial account, debit/credit card # in combination with security or access code, password, or credentials allowing access to an account
Racial or ethnic origin, religious or philosophical belief, or union membership
Contents of consumer’s email, and text messages between your organization and individual consumers
Biometric data for the purpose of uniquely identifying a consumer
California Personal Information collected and analyzed concerning a consumer’s sex life or sexual orientation
- Data Retention: We keep your personal information only as long as necessary to fulfill the purposes for which it was collected and processed, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements.
|Business or Commercial Purposes
||Applicability (Y/N and clarifications)
|1. Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.
|2. Helping to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for these purposes.
|3. Debugging to identify and repair errors that impair existing intended functionality
|4. Short-term, transient use, including, but not limited to, non-personalized advertising shown as part of a consumer’s current interaction with the business.
|5. Performing services on behalf of the business, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of the business.
|6. Providing advertising and marketing services, except for cross-context behavioral advertising, to the consumer.
|7. Undertaking internal research for technological development and demonstration.
|8. Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business.
b. Your California Privacy Rights
- Access to Specific Information and Data Portability Rights
As a resident of the State of California, you have the right to request that we disclose certain information to you regarding our collection and use of your California Personal Information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
- The categories of California Personal Information we collected about you;
- The categories of sources for the California Personal Information we collected about you;
- Our business or commercial purpose for collecting or selling that California Personal Information;
- The categories of third-parties with whom we share that California Personal Information;
- The specific pieces of California Personal Information we collected about you (also called a data portability request); and
- If we sold or disclosed your California Personal Information for a business purpose.
To the extent a business sells or shares California Personal Information, a consumer shall have the right to request the business to identify, during the past 12 months:
- categories of California Personal Information that the business sold or shared, and
- categories of California Personal Information disclosed your personal information for a business purpose, two separate lists disclosing:
- sales, identifying the personal information categories that and each category of recipient purchased; and
- disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
** While the sale or sharing California Personal Information as defined under the California privacy laws is not applicable to how we collect or use your Personal Information, we provide this information as this is a core part of your rights as a California consumer.
- Deletion Request Rights
You have the right to request that we delete any of your California Personal Information that we collected from you and retained, subject to certain exceptions and as permitted under the California Privacy Laws. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your California Personal Information from our records, unless an exception applies.
- Right to Opt-out of “Sale” and Certain “Sharing” Practices
You have the right to opt-out of certain data sharing practices with third parties, who may use your California Personal Information solely for their own purposes. Your right to opt-out is limited to personal information we “sell” or “share” to these third parties. “Sell” in this case does not mean providing data in exchange for money – we don’t do that (and we do not knowingly sell or share personal information of consumers under the age of 16). “Sell” or “sharing” instead means the disclosure or release of California Personal Information, including technical device data that does not identify you directly but can be attributed back to identify you, when a third party might use that data for its own purposes, such as for personalized advertising or cross-context behavioral advertising, whether or not for monetary or other valuable consideration. You may opt out by using the “Contact Information” for compliance with California Privacy Laws as described below.
- Right to Correct.
You have the right to correct inaccurate California Personal Information under the new California Privacy Right Act (“CPRA”) effective January 1, 2023. Our goal is to keep your California Personal Information accurate, current and complete. If you believe your California Personal Information is not accurate (other than the one listed on your account, which you may modify at any time), you may submit a request by using the “Contact Information” for compliance with California Privacy Laws as described below.
- Right to Limit Use and Disclosure of Sensitive Personal Information.
Effective January 1, 2023, where we collect “sensitive personal information” as defined under California Privacy Laws and illustrated in Category L in the table above, you have a right to limit the use of sensitive personal information unless our use of sensitive personal information is reasonably necessary to perform services or provide goods reasonably expected by an average consumer. While this consumer right is not applicable to how we collect or use your Sensitive Personal Information, we provide this information as this is a core part of your rights as a California consumer.
- Right to Non-Discrimination
We will not discriminate against you for exercising any of your rights under the California Privacy Laws. Unless permitted by California Privacy Laws, we will not:
- Deny you goods or services;
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
- Provide you a different level or quality of goods or services; or
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
- Exercising Consumer’s Rights under the California Privacy Laws
Contact Information: To exercise your rights as a consumer under the California Privacy Laws, please submit a verifiable consumer request to us by either:
Only you may make a verifiable consumer request related to your California Personal Information. You may also make a verifiable consumer request on behalf of your minor child under the age of 16.
Under California Privacy Laws, you may designate an authorized agent to make a request on your behalf. You may make such a designation by providing the agent with written permission to act on your behalf.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must provide sufficient information that allows us to reasonably verify your identity and describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with California Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. As permitted by law, we may require you to verify your own identity in response to a request, even if you choose to use an agent.
- Response Timing
We strive to respond to a verifiable consumer request within 45 days of its receipt. If we require additional time, we will inform you of the reason and extension period in writing. Written responses will be provided based upon the information you provide.