Hats off to Andrew Gordon. Customer Service representatives like Andrew, I am sure, are hard to find. Andrew was attentive as I explained my situation, took the time to research and confer with others, kept me informed of the progress all while being very polite and professional. Thank you Andrew for a very satisfying call to Suburban Propane.

I just want to commend and recognize one of your employees, Marie ( ? ), for delivering one of the most satisfying, top notch, the way it should be done customer service experiences that I have ever had. I had an issue about my billing and was ashamedly not on my best behavior when I called in. Yet despite my being extremely disagreeable and looking to take my bad day out on somebody, Marie maintained her coolness and professionalism. It was a classic RIO response. - Repeat the problem with empathy. - Isolate the problem to make sure that any other issues get addressed as well. - Overcome the problem. She took the time, trouble and effort to understand my problem, explain to me in a clear and respectful manner why it was so, and present a list of options that were available to me to select what I thought would be best for my situation. She even gave me a recipe for a better sauce for my meat loaf. Afterwards I tried to apologize for my unpleasantness, but she brushed it off with such grace so that I wouldn't feel bad. She also followed up with me that day to ensure that everything was okay, or if any other issues had arisen. Like I said, top notch. I also know that losing my account would not have affected your bottom line that much. But solely due to her actions, that won't be an issue. Thank you again, Marie, for a job well done !!! Eddie Saunders

Excellent service. Highly recommend this company