I'd like to commend my delivery guy Gary because he's always smiling and upbeat no matter how cold it is or how much snow he has to drag through. After five years of perfect service, I finally asked for his name so I could let you know what a wonderful employee you have!

We arrived at a rental cabin in the woods of Vermont and discovered the furnace was not working. The owner contacted Suburban propane, service tech Charles called to ask a couple of questions about the problem and said he would be on his way right away, while we had him on the phone we told him we were desperate for a bag of ice as none of the 3 refrigerators in the house we’re making any, within an hour Charles showed up with a twenty pound bag of ice and had the furnace fixed in minutes, the guy is a hero! I can’t say enough about the service Charles provided. He even called the next morning to check in and make sure the system continued to work through the night! Employees make a company and suburban Propane is very lucky to have Charles representing them!

I am a new customer and there was a mix up with what needed to be done to get my service started and maintained. I didn't know any of the steps that needed to be taken and ended up running out of fuel. I called Suburban Propane and they discovered that they dropped the ball and never completed the work that needed to be done on their end. They OWNED UP to their mistake and corrected it IMMEDIATELY. They had a technician out within an hour or so, provided a small amount of fuel free of charge to hold me over until the tech could come back the next day to fill the tank up completely. They apologized and were so professional - both the women on the phone and the guys who came out to the house. It was great!