Our demand between quarterly refills increased significantly and caused an “outage” whereby we had no propane for essential household functions. It happened to be on a Sunday; so not during standard service hours. Called the “hotline” and a Suburban technician was at our home filling the tank within an hour of the call ! Outstanding customer service and greatly appreciated. Their office even called me a few days later to troubleshoot the root cause for the outage. Great team and very much appreciated !!

My home had a propane tank when we moved in. 14 years later we ran out of propane. In all that time we had never had to have our tank filled. After trying to find a propane company I finally located one willing to fill our tank--and we never received a bill. I recently had a new set of logs installed with a remote that lights the pilot, turns on the flames, extinguishes the flames and turns the pilot off (no wasted propane!). In preparation to have that done I called several propane companies, including the one that had filled my tank when I ran out, only to be told they don't take on new customers who have only a stove and fireplace that uses propane. The I called Suburban--no problem when I told them I only need service when necessary rather than monthly. Suburban arrived this past week, , I showed them where the tank is located, the tank was filed, and I was given the receipt when they finished rather than mailing or emailing it. I immediately paid the bill online, received an email thanking me for paying and for choosing Suburban. I am so very happy I found Suburban! I have recommended them and will continue to do so.

Had a small issue, and they addressed it promptly. Customer service very helpful