I have used several other propane dealers in the past for my home generator. Suburban was the only who could come just after a hurricane, and they come quickly whenever I call for a fill up. They are very professional.

Something has changed at Suburban over the past two years...and it's for the better. We have been with them since 2011 and I have to say that there is a huge difference between now and about 2-3 years ago. I just had a very small project completed (propane hook-up for a generator), but everyone from the Operations Manager (Aaron) to the scheduler (Crystal) to the technician who did the work (Scott) and finally the person who settled my bill (Deidre) were all as nice and professional as could be. My emails and phone calls were all answered promptly and courteously. The price was very fair and Scott completed the installation after ensuring it was installed exactly where / how I wanted it. He then had me do a test run of the generator to make sure everything was correct before he left. Just as a possible response to some of the negative comments: the technicians cannot read your mind on what you want done. If you are clear with them on what you are trying to do, they will do everything they can to make it happen...within reason and within any restrictions imposed by building codes. Customer Satisfaction seems to be a real goal for them now rather than just taking the customers for granted.

Edgar arrived promptly and was very friendly and professional, the entire time he was here. He had an issue with my stove and broiler lighting. I called the company that I bought the stove from and they sent out a technician, immediately. Edgar was finished with his part of the job and could have left. He waited for the technician to show up, ( he was here within 10-15 minutes). He told the technician what he thought the problem was, the technician did not agree with him. Yet, after trying a number of things, Edgar was right with his diagnosis and the technician said he had to order the part. In my opinion, Edgar was very knowledgeable and is an asset to your company. Thank you Edgar and Suburban Propane for restoring my faith in finding a quality company.