Once you get in touch with the local office, it's great and they are SO helpful and friendly. The general customer service line is not helpful whatsoever if you have questions or issues. We had a unique situation with needing propane at a construction site and they went out of their way to accommodate our needs. Thanks to the stellar staff in the Boise office!

This company has never ticked me off like some of the other reviewers. My experience tells me that propane contracts are inherently a PITA. But counter rudeness not a complaint here for me. Counter relations for industrial stuff (mechanical, HVAC, electrical, home/ranch, agriculture,...) is too often dicey in this area for some reason. As a good-ol boy homeowner, I've likely had hundreds of these interactions at non food/drink or chain box store counters, and I get my share of arrogance, condescension, ignorance, and general rudeness. Franklin Suburban was good 3/3 for me and the last time a boss type came out and helped me find an odd part they actually had and it cost $5 less than I expected, so, yes, I'll go back. Propane refills too high, tho. They are competing with nearby $20 tank swap kiosks.

I live in the mountains. So a lot of the heat here is propane or wood stove. I was helping out an elderly neighbor who had run out of propane, but due to the distance we live from town, I was not gonna be able to make it into suburban propane before they closed. Fortunately I saw a suburban propane truck in the neighborhood and explain my situation to him let them know that the woman had an account with them and was there anything he could do to help us. Eric, dug through his supplies found the right connection pieces and filled up her propane tank for us that night. Thank you Eric for your help. Thanks to you Julie got to stay warm that night.