I like the people in the office and their service men. I got to know many of them while I worked at the dealer where they brought their trucks for service. I've had a few problems with communication, however. Last spring I called and requested no gas delivery because I had enough and our road was extremely muddy so I didn't want it torn up by the gas truck. The lady I spoke with said she'd cancel the ticket, which incorrectly I thought meant no delivery. The gas truck arrived 2 days later and left 10" deep ruts in my driveway because cancelling the ticket just delayed it until the computer spit out another list. I don't think the average customer would expect a delivery after the ticket was cancelled. My second call stopped deliveries and I called in September to restart automatic deliveries. I called again in November to ask when my delivery was scheduled and was surprised to hear that I was still on delivery hold. I again requested automatic delivery and told them that my tank was below 20%. By the time the truck arrived it was below 15%. I'd like to request that people LISTEN TO ME and send me email confirmations of future conversations.

they were here on time and great men to deal with very professional, in and out and crossed all their "T"s and dotted all their I's very pleaded! thank you!!

Ed came and rebuilt our Vermont Castings gas stove. He did a nice job and got it back to good working order. Was nice to have a repair guy who knew the stove and what it needed. Good job Ed.