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WHAT OUR CUSTOMERS HAVE TO SAY:
Jimmy Brooks
12:46 10 Mar 20
"The people at the Suburban Propane office are very helpful, friendly and courteous and the two gentlemen that installed my new tanks were very professional. I always receive top notch service from Suburban. Thanks for what you do."
Brenda Huelle
02:03 15 Jan 20
"The customer service in every department is fantastic. Whenever I call in the office admin is always super congenial and helpful. The technicians keep our fireplaces in tip top shape and answer all questions so that we can easily understand. The drivers often fill our tank without us even noticing they were here, respectful of our home and land."
Judy Ward
20:26 26 Dec 19
"I called because our tank was getting low and when I called they informed me that I had not ever used that much propane in that amount of time and asked us if we smelled anything in the house. When I told them no they asked us to check around the tank outside for the smell of propane. My husband discovered that there was a smell and she told us to turn the tank off and they would send some right out which they did and they found the problem and were able to fix it immediately. We have dealt with Suburban Propane for 15 years and they have always taken care of any problem we have had. They have always been very friendly and wonderful to work with."
Only Me
19:18 26 Dec 19
"This gas company is amazing - yes it’s a business, but they embrace family values by always responding when you call and even when you don’t call. My family has been with this company for so many years. I appreciate them 100%!"
Matt B
18:11 15 Dec 19
"Solid company. Easy to get ahold of and those on the other end of the phone have always been exceptionally professional."
Christine Jones
11:46 14 Dec 19
"I put a request in for delivery on Sunday and by Wednesday I received my gas. Thank you!!"
Douglas Printz
22:02 05 Dec 19
"good service and friendly people helping when calling in"
Kimberly Bongiorni
18:18 05 Dec 19
"I have been exceptionally pleased with Suburban Propane since becoming a customer. Their delivery personnel are friendly and efficient. Their office/customer service personnel are equally as friendly and have consistently taken care of all our needs in a timely fashion."
Tim Yauch
18:46 03 Dec 19
"Very happy with the service. The delivery person was helpful with his advice on when to call in for service and suggested that maybe just get a on a monthly delivery service.Thank you,Tim Yauch"
Candace Rives
15:40 02 Feb 19
"Staff in office is very friendly but I have to agree they never show up when schedule when they showed up last March and filled my tank for only a little bit with the minimum charge the office personnel couldn't of been nicer at fixing this for me"
m p
23:51 25 Jul 17
"I'm a vendor/supplier for Suburban. My interactions with management and office personnel is always pleasant. The commercial drivers are just as friendly. "
Omer Ahmed
13:45 22 Mar 17
"Great customer service. The representatives on the phone were very polite and helpful. The service technician that came out was the best service professional I have ever worked with. Gave us so much information to work with and taught us about our system. Rates are reasonable for PG county. highly recommend them!"
Larry Spalding
15:10 22 Jul 15
"I want to say as a 10 year customer with Suburban I totally disagree with the bad reviews other have given. everyone I have dealt with has been nothing if no professional and helpful. Wendy on the phone gets the information needed and is always cheerful and polite, mike in service bends over backwards to get the right folks out when I need them and the installers and service teams work till the job is done right. All I can say is if this is not the best run office for Suburban Propane I can not say what else they could do to improve.Larry Spalding"
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