ADDRESS & PHONE:
3230 Old Washington Rd
Waldorf, MD 20602
Proudly serving Charles County and Southern Prince George County for all your propane needs.
- M - F: 8:00 am - 5:00 pm
- Sa-Su: Closed
Forklift Cylinder Service
Remote Tank Monitoring
WHAT OUR CUSTOMERS HAVE TO SAY:
17:00 19 Apr 23
"The young ladies in the office are always so nice and professional."
18:20 11 Jan 23
"I have had Suburban for my propane supplier for years . Always willing to work with you ! I’m overall very happy with their service!"
21:24 24 Dec 22
"Great service. Professional service technicians, considerate of customer concerns"
22:23 07 Dec 22
"Both of the gentlemen were pleasant and helpful. They switched out my huge old tank for a new smaller tank in less than 20 minutes."
22:52 22 Jun 22
"I really appreciate the help I got from this place. They were so nice and responsible. When I called they were quick to answer the call. They are helpful and their work was very professional and I got treated with respect and kindness by their employees. Thank you for your great service!"
02:09 16 Feb 21
"Mike (Service Technician) is an absolute breath of fresh air to deal with, professional that knows his stuff. He was very helpful explaining and walking me through a few key things on my system (new home owner). Office staff is personable and has always been professional every time I’ve called. Nice to have a company that embraces the art of customer service as a change of pace, especially compared to what you normally get."
01:47 12 Nov 20
"Quick and efficient service. Recommend using Suburban Propane"
20:21 16 Oct 20
"Andy from one of the southern Maryland locations was so kind and knowledgeable. Came out and installed 3 propane lines for our home. He even gave my husband advice on our newly propane powered dryer. 10/10 for Andy! Thanks so much!!"
12:46 10 Mar 20
"The people at the Suburban Propane office are very helpful, friendly and courteous and the two gentlemen that installed my new tanks were very professional. I always receive top notch service from Suburban. Thanks for what you do."
02:03 15 Jan 20
"The customer service in every department is fantastic. Whenever I call in the office admin is always super congenial and helpful. The technicians keep our fireplaces in tip top shape and answer all questions so that we can easily understand. The drivers often fill our tank without us even noticing they were here, respectful of our home and land."
20:26 26 Dec 19
"I called because our tank was getting low and when I called they informed me that I had not ever used that much propane in that amount of time and asked us if we smelled anything in the house. When I told them no they asked us to check around the tank outside for the smell of propane. My husband discovered that there was a smell and she told us to turn the tank off and they would send some right out which they did and they found the problem and were able to fix it immediately. We have dealt with Suburban Propane for 15 years and they have always taken care of any problem we have had. They have always been very friendly and wonderful to work with."
19:18 26 Dec 19
"This gas company is amazing - yes it’s a business, but they embrace family values by always responding when you call and even when you don’t call. My family has been with this company for so many years. I appreciate them 100%!"
18:11 15 Dec 19
"Solid company. Easy to get ahold of and those on the other end of the phone have always been exceptionally professional."
11:46 14 Dec 19
"I put a request in for delivery on Sunday and by Wednesday I received my gas. Thank you!!"
22:02 05 Dec 19
"good service and friendly people helping when calling in"
18:18 05 Dec 19
"I have been exceptionally pleased with Suburban Propane since becoming a customer. Their delivery personnel are friendly and efficient. Their office/customer service personnel are equally as friendly and have consistently taken care of all our needs in a timely fashion."
18:46 03 Dec 19
"Very happy with the service. The delivery person was helpful with his advice on when to call in for service and suggested that maybe just get a on a monthly delivery service.Thank you,Tim Yauch"
15:40 02 Feb 19
"Staff in office is very friendly but I have to agree they never show up when schedule when they showed up last March and filled my tank for only a little bit with the minimum charge the office personnel couldn't of been nicer at fixing this for me"
23:51 25 Jul 17
"I'm a vendor/supplier for Suburban. My interactions with management and office personnel is always pleasant. The commercial drivers are just as friendly. "
13:45 22 Mar 17
"Great customer service. The representatives on the phone were very polite and helpful. The service technician that came out was the best service professional I have ever worked with. Gave us so much information to work with and taught us about our system. Rates are reasonable for PG county. highly recommend them!"
15:10 22 Jul 15
"I want to say as a 10 year customer with Suburban I totally disagree with the bad reviews other have given. everyone I have dealt with has been nothing if no professional and helpful. Wendy on the phone gets the information needed and is always cheerful and polite, mike in service bends over backwards to get the right folks out when I need them and the installers and service teams work till the job is done right. All I can say is if this is not the best run office for Suburban Propane I can not say what else they could do to improve.Larry Spalding"