ADDRESS & PHONE:
SERVICE AREAS:
Proudly serving the Champlain Valley area. Servicing Chittenden, Franklin and Grand Isle Counties. Providing dependable propane and fuel oil services for Essex, Burlington, St. Albans and surrounding areas.
STORE HOURS:
- M - F: 8:00 am - 5:00 pm
- Sa-Su: Closed
SERVICES OFFERED:
Propane
Heating Oil
Kerosene
Auto Gas
Appliance Sales
Appliance Service
Cylinder Refills
Forklift Cylinder Service
HVAC Sales
HVAC Service
Remote Tank Monitoring
Service Plans
Tank Installation
Temp Heat
Water Conditioning
WHAT OUR CUSTOMERS HAVE TO SAY:
Kelly Sowles
21:02 09 Feb 23
"I would love to thank Emily and the crew who came and installed a tank and got us hooked up, same day! No one was able to help us and it was winter but these professionals did it like it was nothing. Although we’re new customers to Suburban, we are very impressed already! Thanks again!"
Mark Devarney
10:22 29 Dec 22
"I am on Suburban's auto-fill program, but I made an online request for an oil delivery the day after Christmas. The delivery person showed up soon after to fill my tank. It wasn't until I spoke with her after that I found out the delivery was on the auto-fill schedule for that day, not due to my online request. The irony and coincidence is a bit crazy, but bottom line . . . your delivery driver was wonderful, she could not have been more helpful or nicer. I am very VERY pleased. Thank You."
Alison James
13:05 20 Sep 22
"Laura in the billing office is cheerful and professional, totally on top of things. She's got the kind of kindness that makes the business personal."
Stephen Schlate
01:46 20 Aug 22
"Nice agent filled tank. Courteous and friendly."
Lindsay Murtha
16:43 19 Aug 22
"Quick and easy service. Thanks for the help! Very friendly staff!"
KATHY CHAMPAGNE
20:37 18 Apr 22
"Suburban has the nicest employees! Very polite and caring! They know their job inside and out!"
Lynn Hermans
18:46 25 Mar 22
"came as called,delivered new tank early,all personnel were very pleasant and helpful. would definitely recommend"
Jonathan Russo
17:54 04 Mar 22
"They come and top me off once a month. Easy, friendly and I'm a happy customer. I also love the app for easy payments and other tools :)"
Don Lawson
20:21 17 Dec 21
"I have ALWAYS had very courteous, timely, and professional customer service from the St Albans, VT administrative and billing staff, delivery drivers, and boiler technicians. Over a period of many years, ALL have been very friendly and helpful. I also do the Gold maintenance plan . . . the technicians are outstanding, they are dispatched immediately on trouble calls, and the included annual cleaning has kept my boiler working great. Thanks! They have my highest recommendation, period."
Paula Galle
14:54 14 Dec 21
"Adrianne is a very cheerful and helpful customer service representative. She has a very positive affect in doing her job."
Ed Courtemanche
16:56 03 Nov 21
"I'm a new user of propane. Suburban propane was great! They set the tanks when they said they would and did a good job. They gave me a promotional price for the first year and stuck to it. I'm very pleased so far!"
Sonta Menichelli
18:06 10 Feb 21
"I'd like to say that the people that work here are some of the nicest customer service people and drivers that I have ever worked with. I have a challenging driveway and Kelly helped schedule the delivery around my plow guy. The driver was also very nice. I switched a couple of years ago, and I have to say that I made the right choice. (the price is much lower too)"
Jan Kerr
02:50 24 Dec 20
"My Suburban representative was scheduled to arrive between 8-12. He showed up at 8:20 am with a smile and very courteous. He was polite, efficient and explained everything he needed to do and did it quickly. If this is a representation of all of your employees then well done. It was a pleasure. Thank you."
Bill Monette
00:01 02 Nov 20
"Fast efficient service. Great communication."
Marie Morton
15:55 11 Oct 20
"Thank you for your continuous support in helping me to maintain an affordable and dependable source of heating."
Gabrielle Lumbra
15:07 05 Oct 20
"So far, so good. Everything has been timely and professional."
jnorman860
23:55 15 Jul 20
"The folks at Suburban have been very helpful during our recent move. Their service team members have been knowledge and respectful."
Nancy McAlhany
18:28 26 Jun 20
"Brad and Nate could not possibly have been lovelier or more helpful! Adrienne in the office is great also. Gets my highest recommendation."
Diane Dufresne
14:50 17 Jun 20
"It has been a pleasure working with Suburban on our new install for our home here in Westford, VT. Adrienne and Laura especially helped me during our assessment needs and helping to coordinate the install of our underground tank. The excavator was excellent and did a good job. Overall we are very pleased with the professionalism and the install."
Keith Gaylord
13:25 27 Feb 20
"I have been a customer for 30+ years. The timing of delivery service has been excellent throughout: I've never run out of fuel. The drivers have all been courteous and respectful of our property. The support staff in St. Albans have without exception been helpful: They look out for the customer's interests. It's a pleasure to be on a first name basis with both the field and support staff. And lastly, I am grateful for Suburban's support of military veterans."
Vic K
01:14 16 Jan 20
"Your service guys were great when I needed my tank replaced and the St. Albans VT customer service folks are pleasant and efficient.Nice doing business with you."
John Eckerson
12:08 10 Jan 20
"I was home when the Suburban driver began adding propane to our 500 gallon tank. He was courteous and informative. His timing was excellent as well since our lane had just been cleared of snow and ice, and snow was in the forecast. We are ready for winter 2020!"
Real Duteau
19:58 16 Dec 19
"Never to have to call them as they check our propane level for us; outstanding service. And when we needed our BBQ grill hooked up they were there and did a professional job; again great service."
Donna Atwater
14:09 09 Dec 19
"Easily paid my bill by phone. Very pleasant customer service. Thank you."
Susan Bressette
17:07 05 Dec 19
"Deliveries are made on time and with Customer satisfaction as a priority.Over the last 18 months Suburban Propane has greatly improvedtheir Customer Service/Satisfaction in my opinion. Keep up the good work and focus on the Customer!"
Nathan Yandow
00:39 26 Oct 19
"I have to add that this week I spaced on my propane tank and it emptied this week. I contacted them and they were quick efficient and friendly. They took the time to check lines and make sure everything was up and running beautifully. Brian our delivery guy hit a home run and we feel warmth from the inside out with Suburban. Great Service and customer care!"
Ann Hornick
21:09 07 Oct 19
"I want to thank Suburban Propane Saint Albans VT for their commitment to customer service. We found ourselves in a jam this week without heat and the Saint Albans team went out of their way to make it happen and quickly. My husband and I truly appreciate it."
Kem Ziegerhofer
13:37 07 Sep 19
"I had a issue with my account that was my fault and Denae went above and beyond to fix the problem. I have consistently had excellent service with Suburban Propane. Their prices are the lowest in the area and delivery is always prompt. I have used other companies in the past for my propane and had some awful experiences. I find Suburban to be an efficient, organized company with stellar customer service. It is so nice to know I don’t have to shop around every year to find the best deal for a company that provides great service. I know I always have that with Suburban."
Chip Spillane
18:05 04 Sep 19
"Adrienne is awesome! She took the time to help me out witha billing problem fast and efficiently...She made your company look great! Thank you for the great service!"
Nathan Yandow
00:41 01 Mar 19
"I have to add that this week I spaced on my propane tank and it emptied this week. I contacted them and they were quick efficient and friendly. They took the time to check lines and make sure everything was up and running beautifully. Brian our delivery guy hit a homer in and we feel warmth from the inside out with Suburban. Great Service and customer care!"