ADDRESS & PHONE:
SERVICE AREAS:
Providing local sales and service to the Greater Roanoke Valley and Southern West Virginia including Stuart, Blacksburg, Christiansburg, Lynchburg, VA, Rainelle, WV, and surrounding areas.
STORE HOURS:
- M - F: 8:00 am - 5:00 pm
- Sa-Su: Closed
SERVICES OFFERED:
Propane
Heating Oil
Kerosene
Auto Gas
Appliance Sales
Appliance Service
Cylinder Refills
Forklift Cylinder Service
HVAC Sales
HVAC Service
Remote Tank Monitoring
Service Plans
Tank Installation
Temp Heat
Water Conditioning
WHAT OUR CUSTOMERS HAVE TO SAY:
Ray Disantis
15:40 22 Dec 22
"Representative was knowledgeable and very helpful. Being new to the area, I had many concerns. The representative took the time to research and help."
Trish Flick
20:39 29 Nov 22
"Though I had issues initially with not so great communication, I was able to talk with Trilion in customer service, who went above and beyond to help me out! I was very happy with her!"
J J
14:39 19 Nov 22
"Excellent experience as a new customer. The Roanoke office sent a technician, Shane, to install a new tank. Professional, courteous, prompt. He explained every aspect of the installation, and took the time to go over how to properly light my fireplace, and more importantly, reviewed scenarios for safety including how to turn off the gas. I appreciated his patience, and I feel much more confident to use my fireplace this winter. This was just a really good customer experience."
Jack Ozminkowski
12:36 12 Nov 22
"Wife and I moved to Thaxton from Roanoke. I called several other providers and waited for some assistance getting our house new service. Over 2 weeks of waiting and not getting anywhere. Saw an online comment for Suburban Propane and called. Wonderful person took my information and the next day we had service and a follow up call. Sorry I didn’t chose them first as they still know what customer service is."
Anne Futch
16:13 12 Sep 22
"We got set up as new customers, had a technician check our house and had a delivery, all within a week. And we're told the neighbors who referred us will receive some free propane at their next delivery. Suburban Propane knows how to take care of its' customers!"
Ron Holtz
18:19 07 Sep 22
"Given the fact that a lot of people are having whole house generators installed and run using propane, I have to say that Henry from Suburban did a very good installation. The office personnel were courteous and kept me informed on when things were going to happen. Henry averted what could have been a tough situation for me by discovering an internet cable that was not marked correctly that was in the path of where he had to trench the gas line from the tanks to the generator. I work from home and depend on my internet connection heavily. Hats off to Henry! Everything is good and I am happy with Suburban."
David Ford
17:33 19 Aug 22
"Driver was nice,did a good job. I pay on telephone lady was nice to talk to ,did a great job,t.hey are all way's great to work with me"
Michael Richards
22:14 11 Aug 22
"I had just a great experience with suburban propane they cleaned my gas logs installed a tank. Great service."
Anthony and Lisa Foote
11:40 30 Jun 22
"Everyone has been super friendly and helpful!"
Bill Crotts
15:06 23 Mar 22
"From the office staff to the field techs, Suburban's service was top notch. The weather impeded progress at times. But, Suburban couldn't control that. It has been an overall good experience."
Rebecca Pelletier
15:55 15 Mar 22
"I had an issue arise and when I called in Eric addressed it in a timely and appreciated manner."
David Stacy
23:54 16 Nov 21
"Chris had to travel quite a distance, but arrived rather quickly. Checked our entire system after filling the tank. Very pleased with this tech and the level of concern when I made the initial call."
Phyllis Pratt
10:47 24 Oct 21
"Very efficient and professional service."
Hunter Rock
14:45 14 Aug 21
"100% better than Amerigas to dill with!!!"
S P
22:28 02 Aug 21
"I’ve experienced courteous, friendly and prompt service from everyone I’ve encountered from Suburban Propane. I’m very pleased with this company."
Ronald Richardson
16:02 21 Jul 21
"My experience with Suburban while I lived in Virginia was great. Kimberly helped me get a refund after I moved to Arizona. She did what she said she would. It's people like her that give a company a good name. Suburban Propane you are lucky to have an employee like her. Hold on to her."
Diana Aufrecht
13:14 08 Jul 21
"The delivery driver is alway very nice and helpful and so is the person that I speak to in the office. We have used them for years and have no complaints."
dorothy simmons
16:42 18 Mar 21
"All personnel I have been in contact with, both on the phone and in person, are extremely knowledgeable and professional. I am very impressed."
Nancy Anderson
20:32 23 Dec 20
"Suburban propane is the best. I have been using you guys for many years now and you havent let me down. Thank you!!! for recent and past service."
Nelson Sifford
19:18 23 Dec 20
"All though it was corrected after a phone call the first bill that was left after filling my tank was almost two times the cost at other propane companies around me I feel that as a customer I should not have to call your hand on a charge I like to be treated fair thanks"
Andrea Wilson
14:07 03 Nov 20
"When we decided to start propane service at our house I researched the local companies. Suburban propane came in with a better price, better service and very knowledgeable staff. I have worked with Iris multiple times on my scheduling and she goes over and above to make sure it’s convenient for the customer. Her customer service is outstanding! It is obvious Iris truly cares about the suburban propane customer and the service that they receive. Thank you Iris!"
David Ragland
05:52 29 Oct 20
"No problems because they know the job."
Jeffrey Price
15:32 06 Aug 20
"Prompt friendly service. Not the easiest place to get into but the driver made it look easy."
Gina Womack
19:48 10 Mar 20
"Service in general was great. The billing and payment methods, leave alot to be desired. I've received a dozen bills different amounts then call to make another payment and am told I'm over pages."
Susan Horn
17:21 19 Feb 20
"I had only positive experiences with Suburban Propane. From the sales,installation, delivery and billing, every person was understanding,gracious and well informed."
Phillip Shuford
23:52 16 Jan 20
"Friendly,knowledgeable people from Amanda in the office,to Henry the service tech.The budget plan really helped me put too,not offered by some of your competitors."
Joanne Hawley
11:25 18 Dec 19
"I was happy that when you delivered next door, you also delivered to me this past weekend.I had asked to be removed from auto fill at the end last year when you made a delivery that was very small. Glad I am back on auto fill."
Beverly Brazerol
21:25 13 Dec 19
"The Roanoke team are the best! They always provide personal, helpful and courteous service! It’s a pleasure dealing with them."
Terry Curry
20:09 11 Dec 19
"Delivery gentleman was so nice and efficient. Always does an excellent job."
Gary Miller
16:54 05 Dec 19
"Excellent service and delivery from the Roanoke, Va office..."
Marjorie Glasscock
22:55 26 Nov 19
"We have no complaints. Suburban shows up and fills our tank and are gone before we know it. It's lovely not running out. I like that the receipt the driver leaves is also the bill and I can pay directly online almost immediately. No fuss, no muss. Thanks, guys."
Dave Hasty
13:33 26 Oct 17
"A suburban truck accidentally tore up my driveway and yard. I called Suburban at 430 in the afternoon told them what happened and that I had an open house the next morning at 1030. I didn't expect anything would get done on such short timing but I woke up and got dressed to go repair the yard for the open house and found that the suburban guys were already here and had begun repairing the damage so I could continue getting house ready for the showing. Accidents happen. It's how a company responds that sets them apart. This response was mind blowing. Suburban Propane has earned my future business and trust. Thank you!"