ADDRESS & PHONE:
SERVICE AREAS:
Providing local sales and service to the Outer Banks of North Carolina, Central and Eastern Virginia including Lovingston, Farmville, Chester, Richmond, Williamsburg, Portsmouth, Virginia Beach and surrounding areas.
STORE HOURS:
- M - F: 8:00 am - 5:00 pm
- Sa-Su: Closed
SERVICES OFFERED:
Propane
Heating Oil
Kerosene
Auto Gas
Appliance Sales
Appliance Service
Cylinder Refills
Forklift Cylinder Service
HVAC Sales
HVAC Service
Remote Tank Monitoring
Service Plans
Tank Installation
Temp Heat
Water Conditioning
WHAT OUR CUSTOMERS HAVE TO SAY:
Bob Norwood
11:47 25 May 23
"I was a customer of another gas company for more than 25 years and when I needed to replace a tank they were nowhere to be found. Contacted several other suppliers and they never followed through with what they promised. Suburban answered the phone and got me scheduled in one phone call. Dealing with Suburban was easy and fast I would recommend them to anyone."
Joy Hooks
18:46 16 Nov 22
"Wonderful company to deal with. We've been with you a long time and would not ever want to change. Thanks for the great service, couldn't ask for more."
joe agostini
20:48 05 Apr 22
"excellent job. very thorough and excellent communication"
Ben Lusby
01:13 01 Mar 22
"Denise was very professional and helpful."
Clifford Swain
21:08 19 Jan 22
"Robert (our delivery man) was friendly, nice and a pleasure to work with. He went out of his way to meet our needs. We really appreciate him."
David
21:17 05 Jan 22
"Technician was polite, efficient, and took pride in his work. Very pleased with their service."
Gwenn Talbot
21:54 30 Nov 21
"I've been with Suburban Propane for about 30 years and am satisfied with them."
Mario Dennis
22:34 22 Nov 21
"We recently installed gas logs and arranged to buy propane from Suburban. They have provided excellent customer service when they installed our tank and pressure tested the system. We're very happy with them and expect to be long-term customers."
Joe Holter
14:53 12 Aug 21
"We recently had a propane tank re-filled. The truck driver accidentally drove through a landscaping bed and ruined some plants. We spoke with Joe at Suburban and he immediately apologized and remedied the situation.Great customer service!!!"
Sharon Kroger
15:18 24 Apr 21
"Our Suburban Propane representative took the time to understand our needs in replacing a 20 year old fireplace at our beach property. He listened to how and when we would use the unit, our concerns for our grandsons safety and what we wanted the finished product to look like. We are thrilled with the results and look forward to being a long-term Suburban Propane customer!"
Joanie Carmichael
18:18 05 Apr 21
"The service technician, Marty, provided excellent customer service! He meticulously ran new piping and was willing to move it to another area, but was knowledgeable in its placement and explained why it was in its best spot. He ensured there were no leaks and everything was in proper working order before he left. His personality was also pleasant.The reason for 4 and not 5 stars is because the office staff that I worked with was not as efficient and clear in their communication. Also, I was told by the office staff on a Friday, that I’ll have gas delivery “this week” but it’s 3 days later and still no gas.Too bad Marty can not work in multiple positions."
Ronnie Beach
00:43 19 Mar 21
"Chris did a great job helping us pick and install our fireplace insert. My wife and I are very pleased!"
Smith Family
17:36 18 Mar 21
"The representative sent out to complete the work was knowledgeable and kind. The office staff professionally assisted me through the entire process and my concerns were addressed. I would recommend this company great customer service and good manners are very important to me."
Tom DeLucia
20:34 09 Oct 20
"Delivered the same day my gas line installation tech requested it , tank was immaculate and brand new. Couldn’t have had a better experience."
Derek S.
21:05 09 Mar 20
"I spotted a driver making a delivery at a home down the street from me. I when to see if he would be able fill my tank up even though I didn't have an order in for delivery. He said sure and I was elated. Thanks for having such flexibility and my thanks to the driver!!!"
Beth Thurman
00:47 16 Jan 20
"I have been very pleased with Suburban Propane.The service men have always been very pleasant when delivering the gas. I have also corresponded with Angela Corbin in regard to my service and billing. I used to be on the budget plan, but am now on a regular paying plan. Angela has been very friendly and helpful when I had questions about any aspects of my service. This is a very outstanding business!"
Nelida Amador
17:21 26 Dec 19
"As always, you went up and beyond our expectations.Thank You and a marvelous 2020 to each and everyone."
Amy Brink
03:45 14 Dec 19
"The workman named Chris was professional, prompt and thorough. He was pleasant to work with."
Julie Cullom
17:48 03 Dec 19
"Always fill up on time. Budget payments are wonderful. I have been very pleased with service."
Ted Midgett
19:17 26 Nov 19
"Serviceman was very nice and thorough and did a very good job!!"
Jacob Robertson
15:52 14 Feb 19
"This is a great company with fair prices. I explored other providers, really can’t beat them on the price and customer service. These tanks are very expensive, but they offer a program that only requires a small yearly payment. I would recommend looking into buying a tank if you plan to live at your house for 20-30 years, and then have them provide the service and fuel."
rva .cu4
20:51 01 May 17
Dominique Rowland
22:20 06 Oct 16
"They have a great team! (Mrs. Dion) love her! She always makes sure everything is carefully taken care of & very time efficient! Thank you so very much!"