ADDRESS & PHONE:

SERVICE AREAS:

Serving Baltimore, Carroll, Harford, Cecil and Howard counties and Baltimore city.

STORE HOURS:

SERVICES OFFERED:

WHAT OUR CUSTOMERS HAVE TO SAY:
Barbara Stevenson
19:06 28 Oct 21
"Suburban Propane has been our supplier for 7 years. They have great customer service and quick professional delivery. Their prices are very competitive. I would highly recommend Suburban."
Steve Kuhn
15:31 27 Jul 21
"Delivery arrived on the scheduled day and the driver was very accommodating when his ticketing system was working properly. Only complaint was Suburban continues to be $.30 - $.40 more per gallon then other local suppliers. Being a long time customer, I really would like this to change."
Julie Kaye Haltom
18:04 22 Feb 21
"We had an emergent situation requiring the on-call technician, and then a full fill the next day when weather was unfavorable. I spoke to customer service to ensure we were on the list for getting a fill. The on call technician had provided all of the information and Kate, the representative I spoke with communicated so efficiently and compassionately with me, following up with me to ensure I knew the fill was able to happen. The driver made it earlier than expected, and we are grateful!"
Keith Ewing
19:55 20 Oct 20
"They listen and respond. Very professional and customer-centric."
David Eminizer
19:17 20 Oct 20
"I think I should’ve got a better deal as a new customer. The person I spoke with on the phone a couple of times wasn’t real customer-friendly and kind of sounded like they were doing me a favor by letting me buy propane from them. I may just buy from Thrifty in the future......"
Neha Kalaria
19:52 15 Jul 20
"I needed an urgent fill recently for my daughters birthday, the wednesday or thursday before 4th of july. I believe I called after hours on wednesday and they said someone would call me the next day. I didn’t get a call so I called them and they had already put us on the route the next day! Thank goodness because our pool propane tank was empty! Easy to deal with!"
Guillaume Ledieu
23:35 23 Feb 20
"Great service. Never ran out of propane and Suburban Propane always takes care of refilling when necessary."
Thomas Bird
14:29 20 Feb 20
"A day behind schedule, but it was a holiday so understandable. In and out quickly, Invoice left at door. Easy online payment. Overall excellent service."
Catherine Plakosh
13:53 12 Dec 19
"Since we changed to a smaller tank, and I wasn't baking as often, I wasn't sure how soon we'd need a refill. I appreciate Suburban scheduling it for us, with the option of calling sooner if we felt we needed a delivery.Employees are always pleasant, in person or on the phone."
David Sentz
12:58 31 Oct 19
"Great customer service and timely deliveries. Thanks for helping me navigate the pre-buy agreement."
Darlene Webb
12:25 31 Oct 19
"They have excellent service ! The representative Debbie Novakowski is the absolute best ! I highly recommend suburban Propane for all your propane needs."
Charles Fauer
23:50 30 Oct 19
"Very friendly and helpful staff."
Steve D'Amato
11:56 20 Aug 19
"I had a chat with the driver on our last fill. It’s nice to know that the driver knows are annual uses and needs."
Victoria Abel
21:48 06 Aug 19
"Suburban has never let me down. Fills tank automatically without me having to call for refills. We had a slight problem with an older tank and they were out immediately. Love these folks."
Sharon Childs
18:04 27 Jun 19
"Serviceman was friendly, confident, and helpful."
Beverly Hicks
20:27 28 May 19
Bruce Peeling
16:16 02 May 19
"Driver was very friendly and answered my questions. Overall great experience"
Bruce Peeling
16:16 02 May 19
"Driver was very friendly and answered my questions. Overall great experience"
Jennie Nasteff
14:07 27 Apr 19
Henry M
17:27 06 May 16
"I called to get service at a home we bought in Harford County. Tina scheduled a preservice inspection which revealed significant problems. The pressure in the house was too low (which is why the fireplaces would not work. It was also found that the grounding system was flawed. Both problems were addressed in a professional and cost effective manner. The first fill was discounted and the initial inspection fee was waived. The crew seemed to be extremely competent. Boyd has lots of experience and it shows."
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